Senior Engineering Manager, Forward Deployed Engineering

Handshake Handshake · Enterprise · San Francisco, CA · Engineering

Senior Engineering Manager to lead and scale a team of Forward Deployed Engineers (FDEs) focused on customer-facing AI solutions for strategic partners. The role involves building the organizational structure, managing technical execution, and ensuring reliability and maintainability of AI products.

What you'd actually do

  1. Manage and grow a team of Forward Deployed Engineers working across multiple high-priority customer engagements.
  2. Serve as the senior technical and delivery partner to researchers and internal partners at the labs and teams we work with.
  3. Build the operating system for intake, triage, prioritization, capacity planning, and execution across competing requests.
  4. Drive alignment across Engineering, Product, Research, and Operations on what gets built and why; provide thoughtful, well-reasoned pushback when needed.
  5. Ensure customer-facing solutions are built with strong engineering fundamentals: reliability, observability, security, documentation, and maintainability.

Skills

Required

  • Software engineering experience
  • Customer-facing or field engineering experience
  • Team management experience (including managing managers)
  • Stakeholder management
  • Prioritization and capacity planning
  • Process and structure building

Nice to have

  • Deep understanding of distributed systems and backend architecture
  • Experience partnering with operations-heavy organizations
  • Experience building repeatable platforms from bespoke customer solutions
  • Experience with AI/ML product integrations and production reliability challenges

What the JD emphasized

  • customer-facing work
  • strategic partners
  • technical builders
  • lead and scale a team
  • build the foundations of the org
  • guide technical decision-making and execution
  • translate technical tradeoffs into business decisions
  • build trusted relationships
  • create structure in an ambiguous, fast-moving environment
  • 8+ years of software engineering experience
  • 3+ years in a customer-facing or field engineering role
  • Experience managing teams of 10+ engineers, including managing managers and senior ICs
  • Proven track record managing and growing high-performing FDE and/or solutions engineering teams
  • Strong stakeholder management skills
  • Strong prioritization and capacity planning skills
  • Demonstrated ability to build process and structure in fast-moving environments
  • Experience with AI/ML product integrations and production reliability challenges

Other signals

  • customer-facing AI solutions
  • AI data business
  • leading AI engineering teams