Job Description
Senior Monitoring & Observability Specialist (AIOps)
The Opportunity:
- Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
- Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
- Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.
Role Overview:
We are seeking a Senior Monitoring & Observability Specialist with strong experience in AIOps, modern observability practices, and large-scale monitoring platforms. This role will be responsible for designing, implementing, and optimizing enterprise observability solutions to improve system reliability, operational intelligence, and incident response.
The ideal candidate has deep expertise in metrics, logs, traces, and event correlation, along with hands-on experience implementing AIOps capabilities such as anomaly detection, event correlation, and predictive analytics.
Key Responsibilities
- Observability Strategy & Architecture
- Design and implement modern observability architecture across cloud, hybrid, and on-premises environments.
- Establish standards for metrics, logs, traces, and telemetry collection.
- Develop unified observability frameworks across infrastructure and applications.
Monitoring Platform Engineering
- Implement and maintain enterprise monitoring platforms.
- Build high-quality dashboards, service maps, and telemetry visualizations.
- Ensure scalability, reliability, and performance of monitoring systems.
AIOps & Intelligent Monitoring
Implement AIOps-driven capabilities including:
- anomaly detection
- event correlation
- root cause analysis
- predictive alerting
- Reduce alert noise and improve signal quality using machine learning or statistical techniques.
Incident & Reliability Management
- Define and implement SLIs, SLOs, and alerting strategies.
- Support incident response, postmortems, and reliability improvements.
- Use observability insights to improve system performance and uptime.
Platform Integration
- Integrate monitoring with CI/CD pipelines, cloud platforms, and ITSM systems.
- Automate onboarding of services and infrastructure into monitoring platforms.
- Enable observability across microservices and containerized environments.
Must-Have Skills & Experience
- Minimum of 8+ years of hands-on experience and 4+ years of experience in a Product Manager role, preferably working on a technical product, developer tool, or internal Observability platform
- Strong understanding of observability concepts (metrics, logs, traces, telemetry pipelines)
- Hands-on experience with monitoring and observability tools such as:
Grafana, Open Telemetry, Moogsoft, BigPanda, Dynatrace, xMatters, Prometheus, LogicMonitor,
Experience implementing AIOps platforms or automation for operations
Experience with cloud platforms and distributed systems
Deep experience working in an Agile/Scrum environment, with hands-on expertise in managing a product backlog using tools like JIRA and Confluence
Strong scripting or programming skills (Python, Go, or similar)
Outstanding written and verbal communication skills, with the ability to articulate a complex technical vision to both technical and non-technical stakeholders.
Strong leadership skills, provide motivation and allow for growth and learning new skills.
Understanding concepts of GenAI & Agentic AI and ability to create new strategies where to reasonably implement it.
Preferred Qualifications
- Experience monitoring containerized environments using Kubernetes
- Experience implementing distributed tracing
- Knowledge of event correlation and machine learning techniques for operations
- Experience integrating monitoring tools with 3rd Party Tools & ITSM platforms such as ServiceNow
- Experience supporting large-scale production environments
Key Skills
- Monitoring & Observability Architecture
- AIOps & Intelligent Alerting
- Distributed Systems Monitoring
- Telemetry Pipelines
- Incident Management & Reliability Engineering
- Automation & Platform Integration
What Success Looks Like
- Reduced MTTR and alert noise
- Improved operational visibility across services
- Faster incident detection and root cause identification
- Scalable observability platform supporting growing infrastructure
Who we are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
#HYDIT2025
Required Skills:
Agile Application Development, Backlog Management, Data Engineering, Data Visualization, Design Applications, Equipment Reliability Improvement, Event Correlation, Intelligent Agents, IT Service Management (ITSM), Predictive Analytics, Product Backlog Management, Production Management, Program Implementation, Reliability Engineering, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Telemetry, Testing
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
**Search Firm Representatives Please Read Carefully ** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status: **
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/15/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. **