Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We’re looking for a Senior Events Producer to lead the delivery of Intercom’s most important brand events across Europe and North America. You’ll join a small team of experienced producers with a high bar for quality. You’ll shape memorable experiences that highlight Fin’s product depth and leadership in AI.
In this role, you’ll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You’ll also work closely with go-to-market teams to ensure events deliver clear commercial impact.
What will I be doing?
- Own the planning, production, and onsite delivery of Intercom’s brand events, from pop ups and product announcements to hosted experiences
- Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
- Deliver hybrid events that combine in person experiences with broadcast and digital distribution
- Work cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
- Manage production vendors and partners, ensuring high quality execution
- Set and uphold a high bar for production quality across all events
- Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery
- Track and report on event performance and key metrics
- Support the production of flagship programs such as Pioneer
- Build repeatable production systems and playbooks to scale events across programs
- Manage timelines, budgets, and delivery across multiple concurrent events
- Travel up to 30 percent to lead onsite execution
What skills do I need?
- 6+ years producing complex live events, brand activations, or flagship conferences
- Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
- Experience producing hybrid events that combine in person experiences with broadcast or livestream components
- Proven ability to manage external production vendors and complex event logistics
- Experience running cross functional projects and coordinating multiple internal teams
- Experience managing event registration, ticketing, and livestream tools
- Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
- Comfortable working with senior stakeholders and high profile event speakers
- Strong judgment and a clear sense of brand quality, craft and commercial impact
- Highly organized, calm under pressure, and meticulous about execution
Bonus skills & attributes
- Experience producing flagship and large scale brand events
- Experience working in B2B or technology companies
- Experience working with or marketing AI products
- Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)
- Experience using AI tools to improve planning, production, and content workflows
- Multilingual (French, German)
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $143,000 - 177,000 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
**Policies **
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.