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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Experience Services is a multidisciplinary team that combines strategy, design, technology, and change to help organizations reimagine how people work and engage with digital systems. We transform complex enterprise systems into intuitive, high-impact experiences by blending human insight with deep technical understanding.
Our teams operate at the intersection of experience design, platform architecture, and AI-accelerated delivery. We believe that the future of enterprise transformation requires professionals who can design experiences and build them — rapidly translating ideas into working solutions.
We foster an environment that values curiosity, experimentation, and collaborative problem-solving. Teams operate with a strong consulting mindset, partnering with customers across industries to deliver meaningful outcomes through Salesforce and modern digital platforms.
Role Description
We are seeking an Experience Engineer — a hybrid role sitting at the intersection of UX design, front-end engineering, and platform architecture. The Experience Engineer designs and builds user experiences that are both elegant and technically viable, bridging the gap between design concepts and working software.
This role combines interaction design capability with hands-on UI development, enabling rapid prototyping and delivery of digital experiences within the Salesforce ecosystem and beyond. Experience Engineers play a key role in helping teams determine the optimal balance between platform capabilities, configuration, and custom development, ensuring solutions deliver strong business value while maintaining scalability and maintainability.
Core Skills
Experience Design
- Interaction design and UX architecture
- Wireframing and high-fidelity prototyping
- Design systems and UI pattern libraries
UI Engineering
- Strong experience with Lightning Web Components (LWC) and Salesforce Lightning Design System (SLDS)
- Proficiency in JavaScript, HTML, CSS, modern UI architectures
- Practical experience building accessible interfaces aligned to WCAG 2.1 AA would be a plus
- Component-based development
- Design-to-code translation
Platform Understanding
- Understanding of enterprise platforms (e.g., Salesforce, CRM, ERP, workflow systems)
- Ability to evaluate configuration vs customization tradeoffs
- Technical literacy to collaborate effectively with architects and engineers
AI-Accelerated Development
- Ability to leverage AI coding tools to accelerate prototyping and development
- Experience integrating AI-assisted workflows into design and engineering processes
Collaboration & Consulting
- Strong communication and storytelling skills
- Ability to work across multidisciplinary teams
- Comfort operating in ambiguity and rapidly evolving environments
Tools
- Figma / Figjam
- Jira
- Modern front-end frameworks
- AI coding assistants and prototyping tools
Client Engagement Responsibilities
Experience Design & Prototyping
- Translate user research insights into interaction designs and UI concepts
- Create high-fidelity prototypes that demonstrate end-to-end experiences
- Define design patterns and interaction models aligned with enterprise design systems
- Collaborate with Experience Architects to shape target-state journeys and product experiences
UI Engineering & Rapid Development
- Build front-end components and functional prototypes using modern UI frameworks
- Develop Lightning Web Components or equivalent UI implementations where appropriate
- Translate Figma designs into working interfaces or reusable UI components
- Use AI coding assistants to accelerate front-end development and experimentation
Design-to-Delivery Integration
- Work with Solution and Technical Architects to ensure alignment between design and platform architecture
- Evaluate platform capabilities to determine when to leverage out-of-the-box features vs custom development
- Support build teams in implementing design systems and component libraries
- Ensure design integrity is maintained through the implementation lifecycle
Experience Optimization
- Identify opportunities to simplify user journeys through better system design
- Optimize experiences for usability, performance, and maintainability
- Contribute to reusable experience assets and accelerators across projects
Professional Experience
6+ years experience across UX design, front-end engineering, or digital product development
Experience delivering enterprise digital solutions or CRM implementations
Consulting mindset with the ability to work in complex transformation environments
Experience working with Salesforce platform (especially Lightning and Experience Cloud)
Experience building Lightning Web Components or similar UI frameworks
Background in design consulting or digital transformation programs
Experience across both B2B and B2C digital experiences
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.