Senior Facilities Service Manager - Mechanical (m3)

Oracle Oracle · Enterprise · MI

This role is focused on service execution, uptime protection, mean time to repair reduction, and long-term asset performance rather than mechanical system design. The primary objective is to build, lead, and continuously improve an in-house self-perform maintenance program, ensuring the team has the capability, processes, and discipline to safely execute maintenance and troubleshooting activities in a mission-critical environment.

What you'd actually do

  1. This role is focused on service execution, uptime protection, mean time to repair reduction, and long-term asset performance rather than mechanical system design.
  2. A key objective of this position is to build, lead, and continuously improve an in-house self-perform maintenance program, ensuring the team has the capability, processes, and discipline to safely execute maintenance and troubleshooting activities in a mission-critical environment.

Skills

Required

  • 3–5+ years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments
  • 1–3+ years of experience leading technicians, service teams, or field maintenance operations
  • Strong practical understanding of large-scale cooling systems, HVAC service operations, controls interfaces, redundancy strategies, and energy-performance considerations
  • Experience managing maintenance execution, vendor performance, technician development, and incident response in operational environments
  • Strong crisis management and service leadership in high-availability environments
  • Proven ability to improve maintenance quality, service reliability, and execution discipline
  • Strong people leadership with the ability to develop technicians and reinforce accountability
  • Clear communicator who can coordinate across operations, engineering, and vendor teams
  • Strong operational judgment and ability to prioritize in time-sensitive situations

Nice to have

  • Associate’s or Bachelor’s degree in Mechanical Engineering, HVAC technology, facilities management, or related field preferred; equivalent technical and field leadership experience also valued
  • Experience with mission-critical cooling infrastructure including chillers, CRAH/CRAC systems, pumps, cooling towers, heat exchangers, valves, and mechanical distribution systems
  • Familiarity with BMS/controls integration, alarm response, trend analysis, and service coordination with automation teams
  • Experience with preventive maintenance, predictive maintenance, CMMS systems, energy optimization, and service KPI tracking
  • EPA Section 608 Certification preferred where refrigerant-handling responsibilities apply
  • HVAC trade license or mechanical certification where applicable
  • OEM training or manufacturer certifications related to chillers, cooling systems, controls platforms, or critical mechanical equipment preferred
  • OSHA 30 preferred

What the JD emphasized

  • mission-critical environment
  • uptime-critical environments
  • mission-critical OCI data centers
  • mission-critical cloud infrastructure