Senior Facilities Service Manager - Mechanical (m3)

Oracle Oracle · Enterprise · MI

Senior Facilities Service Manager - Mechanical (M3) role at Oracle, focused on leading a team of mechanical facilities technicians responsible for the maintenance, troubleshooting, and repair of mission-critical cooling and HVAC systems. The role emphasizes building and improving an in-house self-perform maintenance program, ensuring uptime, reducing repair times, and optimizing long-term asset performance in a 24/7 operational environment. Requires strong leadership, operational judgment, and experience in critical facilities maintenance.

What you'd actually do

  1. Lead the onsite mechanical facilities technician team responsible for maintenance, troubleshooting, repairs, and service execution for mission-critical cooling and HVAC systems.
  2. Serve as the direct manager for Mechanical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and development.
  3. Build and lead an in-house self-perform maintenance program for mechanical systems, including planning, training, execution standards, and continuous improvement.
  4. Oversee maintenance and service execution for large-scale mechanical and cooling infrastructure, including chillers, CRAH/CRAC units, pumps, cooling towers, heat exchangers, piping systems, and associated controls interfaces.
  5. Manage vendors, contractors, and internal service teams, enforcing SLAs, workmanship standards, response expectations, and safe execution practices.

Skills

Required

  • 3–5+ years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments
  • 1–3+ years of experience leading technicians, service teams, or field maintenance operations
  • Strong practical understanding of large-scale cooling systems, HVAC service operations, controls interfaces, redundancy strategies, and energy-performance considerations
  • Experience managing maintenance execution, vendor performance, technician development, and incident response in operational environments
  • Strong crisis management and service leadership in high-availability environments
  • Proven ability to improve maintenance quality, service reliability, and execution discipline
  • Strong people leadership with the ability to develop technicians and reinforce accountability
  • Clear communicator who can coordinate across operations, engineering, and vendor teams
  • Strong operational judgment and ability to prioritize in time-sensitive situations

Nice to have

  • Associate’s or Bachelor’s degree in Mechanical Engineering, HVAC technology, facilities management, or related field preferred
  • Experience with mission-critical cooling infrastructure including chillers, CRAH/CRAC systems, pumps, cooling towers, heat exchangers, valves, and mechanical distribution systems
  • Familiarity with BMS/controls integration, alarm response, trend analysis, and service coordination with automation teams
  • Experience with preventive maintenance, predictive maintenance, CMMS systems, energy optimization, and service KPI tracking
  • EPA Section 608 Certification preferred where refrigerant-handling responsibilities apply
  • HVAC trade license or mechanical certification where applicable
  • OEM training or manufacturer certifications related to chillers, cooling systems, controls platforms, or critical mechanical equipment preferred
  • OSHA 30 preferred

What the JD emphasized

  • service execution
  • uptime protection
  • mean time to repair reduction
  • long-term asset performance
  • in-house self-perform maintenance program
  • mission-critical environment
  • 24/7 mission-critical operations