About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Field Quality and Reliability Engineer is responsible for driving the highest quality and reliability standards for our commercial vehicle platform. This role will achieve this by leveraging and interpreting data derived from the product's use in the field. This role involves developing and implementing quality control systems, driving continuous improvement initiatives, and utilizing problem-solving methodologies to meet rigorous company and industry standards. The engineer will analyze data, conduct inspections, manage systematic concerns, and collaborate cross-functionally to define and execute changes that increase product quality, production conformity, and overall business productivity. Responsibilities Monitor field performance metrics, proactively identify and escalate emerging high-impact issues using warranty data for early resolution. Drive timely root cause analysis and resolution by engaging and holding cross-functional teams accountable with data driven approach to ensure root cause is identified and resolved Problem solving by using techniques like 8D, 3-Way 5-Whys Creating detailed documentation for review with customers Support business cases and present information to leadership for customer satisfaction campaigns and Field Service Actions (FSA) decisions. Implement continuous improvement by driving lessons learned into relevant processes Develop and track data-driven metrics for issue monitoring and corrective action effectiveness. Create innovative tools and processes to enhance efficiency and scalability. Support issue triage and resolution for warranty claims driving improvements on our field performance metrics Qualifications Excellent communication and interpersonal skills Ability to work efficiently and effectively under pressure and with a high workload. Basic SQL/Python coding experience Understanding of Fundamentals of Reliability (Weibulls, Nevada Charts) Demonstrated project management skills Strong problem-solving skills using 8D, 3-Way 5-Whys or similar method problem solving experience Strong Data analysis skills that includes standard quantitative methods and statistical process controls Proficiency on DFMEA, PFMEA, Control Plans, APQP and 6 Sigma greenbelt or blackbelt desired/good to have 2+ years’ experience in a quality manufacturing environment. Bachelor's degree in Engineering with 5+ years of experience or Master's degree in engineering discipline and 2+ years experience Pay Disclosure The salary range for this role is $135,100 - $168,900 for California based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The salary range for this role is $123,400 - $154,200 for Illinois based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
Senior Field Quality & Reliability Engineer
This role focuses on driving field quality and reliability for Rivian's commercial vehicle platform by analyzing field data, implementing quality control systems, and leading continuous improvement initiatives using problem-solving methodologies. It requires strong data analysis, project management, and communication skills, with a background in quality manufacturing environments.
What you'd actually do
- Monitor field performance metrics, proactively identify and escalate emerging high-impact issues using warranty data for early resolution.
- Drive timely root cause analysis and resolution by engaging and holding cross-functional teams accountable with data driven approach to ensure root cause is identified and resolved
- Problem solving by using techniques like 8D, 3-Way 5-Whys
- Creating detailed documentation for review with customers
- Support business cases and present information to leadership for customer satisfaction campaigns and Field Service Actions (FSA) decisions.
Skills
Required
- Excellent communication and interpersonal skills
- Ability to work efficiently and effectively under pressure and with a high workload.
- Basic SQL/Python coding experience
- Understanding of Fundamentals of Reliability (Weibulls, Nevada Charts)
- Demonstrated project management skills
- Strong problem-solving skills using 8D, 3-Way 5-Whys or similar method problem solving experience
- Strong Data analysis skills that includes standard quantitative methods and statistical process controls
- 2+ years’ experience in a quality manufacturing environment.
- Bachelor's degree in Engineering with 5+ years of experience or Master's degree in engineering discipline and 2+ years experience
Nice to have
- Proficiency on DFMEA, PFMEA, Control Plans, APQP
- 6 Sigma greenbelt or blackbelt
What the JD emphasized
- data driven approach
- problem solving
- Strong Data analysis skills
- 6 Sigma greenbelt or blackbelt desired/good to have