We are part of the global Amazon Web Services Financial Operations organization, operating from Bratislava and Prague. We manage collections across a diverse portfolio of Amazon Web Services customers, with a focus on operational excellence, automation, and continuous improvement. We partner closely with global Financial Operations sites, process improvement organizations, and technology teams to deliver best-in-class collections outcomes. We value curiosity, ownership, and a bias for action.
We are looking for a colleague who will serve as our Collections subject matter expert - someone who combines deep domain knowledge with a technical and analytical mindset to drive measurable improvements across the collections function. You are passionate about automation, data, and continuous improvement, and you thrive in a fast-paced, collaborative environment.
Base pay for this position starts from 2,400 EUR gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
Key job responsibilities Domain Expertise and Process Excellence:
- Serve as the primary subject matter expert for
- Amazon Web Services Collections processes, tools, and best practices
- Provide guidance and escalation support to the broader team
- Collaborate with Amazon Customer Excellence System (Process Improvement) organization to standardize and optimize operational workflows
- Own and deliver improvement initiatives end-to-end with measurable business impact Automation and Technology:
- Drive small to mid-scale automation projects by identifying process gaps, quantifying opportunities, and proposing solutions
- Lead new tool adoption and drive Collect tool utilization across the team to optimize workflows
- Leverage artificial intelligence tools and technologies to increase operational efficiency
- Calculate entitlements and build business cases for automation investment Analytics and Reporting:
- Develop reports, dashboards, and analytics to enable data-driven decision-making and track initiative outcomes Collaboration and Global Partnership:
- Partner with Financial Operations sites and leaders globally to align on best practices and drive consistency Training and Enablement:
- Develop and deliver training on new tools, processes, best practices, and emerging technologies
- Drive training engagement and knowledge sharing across the team
Basic Qualifications
- Fluent English
- 3+ years of experience in collections, accounts receivable, or financial operations
- Proficiency in Structured Query Language for data extraction, analysis, and reporting
- Advanced Excel skills including pivot tables, vertical lookup, macros, and data modeling
- Demonstrated experience delivering process improvement or automation projects end-to-end
- Strong written and verbal communication skills with the ability to influence without authority
- Ability to work independently and manage competing priorities
Preferred Qualifications
- Artificial intelligence and machine learning literacy, including familiarity with generative artificial intelligence tools and their practical applications in operations
- Hands-on automation experience with robotic process automation, scripting, or low-code/no-code platforms
- Cross-functional collaboration experience with process improvement, engineering, or product teams
- Experience with collections tools (for example, Collect) and enterprise resource planning systems
- Familiarity with business intelligence tools such as QuickSight or Tableau
- Track record of developing and delivering training programs
- Experience working in a global, multi-site environment
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