Senior Global Operations Specialist

Verkada Verkada · Enterprise · Taiwan · Hardware Operations

Verkada is seeking a Senior Global Operations Specialist in Taiwan to manage freight, support global trade compliance, and optimize inventory for their AI-powered platform. This role involves coordinating with freight forwarders, auditing invoices, ensuring compliance with regulations like EPR/WEEE, and managing trial inventory pools. The ideal candidate has 3-5+ years of experience in international logistics and strong analytical and language skills (English and Mandarin).

What you'd actually do

  1. Oversee day-to-day operations and performance of Freight Forwarders (FF) across the APAC region, serving as the main escalation point for service issues.
  2. Coordinate regional shipments by resolving carrier inquiries regarding Incoterms, documentation requirements, and customs clearances to eliminate transit delays.
  3. Assist with global freight procurement activities, supplier onboarding, and structural setup within internal ERP and procurement databases.
  4. Own the daily Freight Audit & Pay (FAP) processes, verifying transactional data for freehand/spot shipments to ensure billing accuracy.
  5. Coordinate global Importer of Record (IOR) and Exporter of Record (EOR) services, managing high-touch quoting processes and international compliance guidelines.

Skills

Required

  • 3–5+ years of progressive experience in international logistics, freight forwarding coordination, or global supply chain operations.
  • Solid understanding of maritime and air freight structures, Incoterms 2020, customs clearance protocols, and multi-country 3PL environments.
  • Direct experience working with modern global ERP software, automated procurement/invoice approval workflow tools, and standard freight audit systems.
  • High data literacy; ability to analyze carrier data, validate performance metrics, and translate numbers into operational optimizations (e.g., volumetric pallet configuration).
  • Full professional fluency in English and Mandarin is required to seamlessly bridge communications between local manufacturers/carriers and global headquarters.

Nice to have

  • Familiarity with global environmental compliance reporting (EPR/WEEE) or specialized global trade compliance setups (IOR/EOR) is highly advantageous.

What the JD emphasized

  • Full professional fluency in English and Mandarin is required