About the Role
Uber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.
As a Customer Success Manager, you will be responsible for driving Direct long-term commercial relationships with restaurants in the UK. You will collaborate with brands to help them grow their business sustainably whilst delivering the best experience to their users. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our product and partners.
What the Candidate Will Do
- Drive growth: Develop plans in conjunction with your assigned accounts to expand their business through growing sales (e.g., operational excellence, effective marketing, new locations deployment)
- P&L and Commercial & Operational Excellence: You will build long-term relationships with our key accounts and be the main point of contact from Store Manager to HQ, focusing on improving their operations and optimising commercials
- Analysis and Problem Solving: Quantify everything you do. Utilise an analytical approach to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment
- Proactiveness: This role will require fast thinking on your feet and moving swiftly through fire drill situations
- Strategic Initiatives: This role will have the opportunity to pilot new features, operating models, commercial structures which can be playbooked and scaled across Uber
Basic Qualifications
- 4+ years of customer or client facing experience ideally in Account Management, or Management Consulting. Previous experience setting and achieving business targets
- Analytical Skills - Comfortable with AI tools, data analysis, excel, SQL, presenting findings and recommendations. Data driven decision making mentality and sound business judgment through strong analytical thinking
- Commercial Acumen - Understanding of how businesses and organizations work and how to navigate a partner’s business
- Communication - Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels
- Project Management - Able to create meticulously detailed execution plans for large-scale projects (e.g., launching a new product, onboarding a major enterprise) and then deliver them to plan regardless of any surprises or ambiguity along the way
- Stakeholder Management - experience working with cross-functional stakeholders, e.g., commercial, analytics, technical, legal teams
- Highly autonomous, self-starter, comfortable with ambiguity - able to come up with new ideas and execute them autonomously
Preferred Qualifications
- Eagerness to learn - Go Get It attitude
- Critical thinking capabilities
- Knowledge of Last Mile Delivery space
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.