Overview
The HR Service Advisor is an integral member of the People Operations organization and plays a key role in the delivery of high-quality HR services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of people operation services in the region.
The Mexico HR Service Center provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR Benefits, data administration, onboarding, offboarding, leave administration, etc.), business process optimization, HR online solutions, and project management. The success of the People Operations organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide.
Responsibilities
HR Central Services Customer Support
- Supports employees and managers by responding to inquiries and performing transactions. Addresses inquiries by researching policies and procedures as needed. Triages inquiries to the appropriate queue. Act as subject matter experts for country-specific topics (e.g., processes, compliance laws, policy updates).
- Supports testing to ensure updates and changes are successfully implemented.
- Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers. Learns the end-to-end service model.
Process Management
- Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback.
- Reviews own performance metrics target and identifies opportunities for improvement. Shares input and raises opportunities for improvement to manager.
- Data Management
- Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested. Supports and/or manages bulk uploads, ensuring data quality, controls, and reviews. Enters data and reviews data input to ensure accuracy. Identifies and reports discrepancies or issues in data administration to senior team members or team lead.
- Protects data privacy and adheres to confidentiality requirements. Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes. Works with team members to identify relevant factors related to the issue. Performs planned data audits, as needed.
Documentation
- Uploads employee records into the Record Center when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy. Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.
- Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead.
Supplier/Vendor Management
- Works with and coordinate with vendors to ensure processes are correctly followed. Sends information/receive information from vendors to process queries. Acts point of contact for vendor's management to coordinate and document issues.
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Human Resources (HR), Business, or related field AND 2+ years work experience in HR operations, HR, or related field OR equivalent experience.
Fluency to read, write and speak in English language.
Preferred Qualifications:
- Master's Degree in Human Resources (HR), Business, Operations, or related field OR Bachelor's Degree in Human Resources (HR), Business, Operations, or related field AND 3+ years work experience in HR operations, HR, or related field OR equivalent experience.
- 1+ years of experience in Microsoft Power Platform (Power Apps, Power Automate, Power BI) to develop and implement business solutions.
- SAP HR and Employee Central system understanding and Excel proficient.
- Experience working in service center environments or providing solutions and support to employees, customers, or clients, with a people‑focused approach.
- Portuguese language skills are a plus.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**