Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
**About the Role **
Attentive is looking for an experienced Implementation Consultant to lead the onboarding of our largest Enterprise customers across the UK and EMEA. This role sits on our Implementation team, at the critical juncture between our Sales and Customer Success teams. They are responsible for delivering a best-in-class onboarding experience across SMS, Email, and additional platform features as our customers expand their use of Attentive.
You will own complex, multi work stream implementations from contract close through launch, while also playing a key role in evolving our implementation processes, tooling, and cross-functional operating model. This is a highly visible role that partners closely with Sales, Solutions Architecture, Product, Engineering, and Customer Success to ensure customers see value quickly and at scale.
This role reports to the Manager, UK Implementation and will act as a senior presence on the team, setting the bar for execution, communication, and continuous improvement.
What You’ll Accomplish
Enterprise Customer Onboarding & Delivery:
- Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features
- Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations
- Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines
- Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches
Cross-Functional Leadership:
- Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations
- Act as a trusted technical and strategic advisor to customers during onboarding
- Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams
Process Improvement & Scale:
- Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience
- Help define and refine implementation standards, templates, and best practices for the UK region
- Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value
- Support the evolution of Attentive’s SMS + Email implementation model as adoption and complexity continue to grow
Team Leadership & Enablement:
- Act as a senior mentor to other Implementation Consultants and Associates
- Share best practices and contribute to internal documentation, training, and enablement
- Support regional coverage and continuity as the UK Implementation team scales
**Your Expertise **
- 5+ years of experience in a technical, customer-facing role (Implementation, Solutions Architecture, Sales Engineering, Technical Account Management, etc.)
- Strong experience with ESP platforms, email migrations, and complex martech stacks (CDPs, e-commerce platforms, data pipelines)
- Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
- Comfortable navigating ambiguity and building structure where none exists
- Technically curious, highly organized, and detail-oriented
- Confident communicator who can lead conversations with both technical teams and senior customer stakeholders
- Passion for improving systems, processes, and customer outcomes not just “getting the launch done”
Why You'll Love This Role
- You’ll work on some of Attentive’s most complex and high-impact Enterprise launches
- You’ll help shape how Enterprise onboarding is delivered in the UK—not just execute it
- You’ll operate with autonomy, trust, and visibility across the organization
- You’ll be part of a team that’s actively evolving how SMS and Email are launched together at scale
#LI-JH1
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
**Champion the Customer **- Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.