Senior Inbound Product Manager

ServiceNow ServiceNow · Enterprise · Bangalore, Karnataka, India · Product

Product Manager for an Agentic AI platform focused on enterprise search and integrations. The role involves driving product strategy, technical implementation, and global rollout for enterprise search, working with developers of 3rd party applications to understand content, APIs, and auth mechanisms. Responsibilities include creating product specs, supporting cross-functional teams, ensuring designer understanding of problems, and assisting deployment teams. Requires experience launching SaaS products, building integrations with large-scale systems, deconstructing complex problems, strong writing skills, familiarity with APIs/authentication, and experience with enterprise products requiring 3rd party integrations.

What you'd actually do

  1. You will drive product development for this product area from concept to launch with successful iteration in a fast-paced customer-obsessed organization with an emphasis on written communication to convey product concepts and updates.
  2. You will work with developers and other stakeholders of 3rd party software applications to understand the content hierarchy, APIs and auth mechanisms.
  3. You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products.
  4. You will support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project.
  5. You will ensure our designers deeply understand the problems to be solved and can test their ideas rapidly.

Skills

Required

  • 3+ years of experience as a Product Manager
  • Successfully launched SaaS products
  • Experience in building integrations with large-scale systems developer toolkits
  • Expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions
  • Strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans
  • Strong familiarity with APIs, authentication, and integrations
  • Experience building enterprise products that required 3rd party platform integrations
  • Proven track record of taking ownership of product goals and delivering against them
  • Sound framework for when to iterate, when to discard, and when to scale products
  • Skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively
  • Ability to bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace
  • Effective communicator, pays attention to the finer details, and empathizes with customers and stakeholders and builds meaningful relationships
  • Curious and brings genuine excitement to learn new subject areas and is comfortable to be scrappy as and when needed

Nice to have

  • deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research

What the JD emphasized

  • Agentic AI platform
  • enterprise search
  • integrations
  • APIs
  • authentication

Other signals

  • Agentic AI platform
  • LLMs
  • Reasoning Engine
  • natural language capabilities
  • enterprise search
  • integrations