About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
- Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue
About the Role
We’re looking for a Senior IT Support Analyst who thrives in fast-paced, high-growth environments. This role is more than ticket resolution — you’ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows.
You’ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience.
If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you.
Own the Employee IT Experience
- Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
- Serve as an escalation point for complex or high-impact issues
- Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset
- Support remote and hybrid employees across time zones
Build & Scale Systems
- Improve onboarding/offboarding workflows and automate where possible
- Manage identity and access (Okta/Google Workspace/Full Stack)
- Administer endpoint management (Iru, Jumpcloud. etc.)
- Optimize SaaS management and license provisioning
- Identify repetitive issues and implement scalable solutions
Drive Process & Security Improvements
- Create and maintain documentation and internal knowledge bases
- Partner with Security on device compliance, access controls, and audits
- Help implement new tools and systems as the company grows
- Participate in incident response when needed
Be a Cross-Functional Partner
- Work closely with People Ops, Finance, Security, and Engineering
- Help evaluate and roll out new productivity tools
- Provide technical guidance during company growth initiatives (new offices, M&A, rapid hiring, etc.)
You Have
5+ years of IT support experience, ideally in a startup or high-growth environment
Experience supporting both macOS and Windows (macOS-heavy preferred)
Hands-on experience with:
- Google Workspace
- Slack
- Okta or other IAM platforms
- Endpoint management tools (Jamf, Intune, Kandji, etc.)
ITSM systems (Jira, Linear, ServiceNow, etc.)
Technical Skills
- Strong troubleshooting skills across hardware, SaaS, networking basics, and identity
- Experience with SaaS administration and lifecycle management
- Basic scripting or automation skills (PowerShell, Bash, or similar) preferred
- Comfortable working in cloud-first environments
Mindset
- Builder mentality — you improve things instead of working around them
- Highly organized and documentation-driven
- Bias toward action and ownership
- Comfortable with ambiguity and rapid change
- Strong communicator who can translate technical concepts to non-technical audiences
We Offer
Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend 📚 Growth: $2,000 learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at **joinhandshake.com/careers**.