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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” , “Sales Engineer” or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.
The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.
Responsibilities
- Coordinate and lead the entire solution cycle through close collaboration with other teams.
- Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges
- Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions
- Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
- Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
- Attain quarterly and annual objectives assigned by management
- Respond efficiently to RFPs
- Lead the technical side of the sales cycle
- Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.
Required Qualifications:
- Experience implementing Digital Transformation strategies and delivering increased success to their customers.
- Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization. We are open to a variety of backgrounds for the role.
- Proven oral, written, presentation, and interpersonal communication and relationship skills.
- Proven time management skills in a dynamic team environment.
- Ability to work as part of a team to tackle problems in dynamic, energising environments.
- Inquisitive, practical, and passionate about technology and sharing knowledge.
- Loves to be the first to know something and to understand why and how things happen.
- Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.
- Good at explaining ideas and finding ways to keep people’s attention.
- Willing and able to travel occasionally
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
- Fluency in English and French
Preferred Qualifications:
- Understanding the business requirements of customers within multiple industries and being knowledgeable on industry-specific solutions
- Salesforce Product knowledge and certifications
En tant qu'Account Solution Engineer, vous serez un acteur clé du cycle de vente, apportant votre vision et pilotant les solutions pour optimiser l'expérience de nos clients. Vous collaborerez avec vos collègues, soutiendrez notre équipe commerciale et traduirez les objectifs business en recommandations concrètes. Grâce à vos compétences techniques et commerciales, vous présenterez nos offres de produits, lèverez les objections et inspirerez confiance en notre infrastructure technologique. L'Account Solution Engineer agira en tant que conseiller de confiance auprès de nos clients tout en les accompagnant dans leur transformation digitale.
Responsabilités :
- Coordonner et orchestrer le cycle de vente technique en étroite collaboration avec les autres équipes.
- Comprendre les besoins du client et positionner les produits Salesforce comme la meilleure solution pour répondre à ses défis uniques.
- Démontrer une compréhension approfondie du secteur d'activité et de la technologie du client en lien avec les solutions Salesforce.
- Développer et livrer des solutions personnalisées innovantes, créer et présenter des démonstrations sur mesure des produits Salesforce (incluant des concepts de solution) aux décideurs clés pour répondre à leurs problématiques métiers en démontrant la valeur ajoutée.
- Participer à toutes les formations et certifications produits, commerciales et procédurales nécessaires pour acquérir et maintenir les connaissances essentielles à l'efficacité du poste.
- Atteindre les objectifs trimestriels et annuels fixés par la direction.
- Répondre efficacement aux appels d'offres (RFP).
- Piloter l'aspect technique du cycle de vente.
- Manifester une réelle curiosité pour l'évolution de votre carrière et participer à nos programmes de formation interne et initiatives de mentorat.
Qualifications Requises :
- Expérience dans la mise en œuvre de stratégies de transformation digitale et dans l'amélioration du succès client.
- Expérience avérée en ingénierie de solutions, conseil, livraison ou formation au sein d'une organisation de logiciels d'entreprise. Nous sommes ouverts à divers profils pour ce rôle.
- Excellentes compétences en communication orale, écrite, de présentation et relationnelle.
- Compétences avérées en gestion du temps dans un environnement d'équipe dynamique.
- Capacité à travailler en équipe pour résoudre des problèmes dans des environnements énergiques et évolutifs.
- Esprit curieux, pratique et passionné par la technologie et le partage de connaissances.
- Aime être le premier informé et comprendre le « pourquoi » et le « comment » des choses.
- Aptitude à rechercher des informations et à expérimenter ; aime se concentrer sur un sujet particulier et résoudre des énigmes.
- Capacité à expliquer des idées de manière captivante.
- Disposé(e) et apte à voyager occasionnellement.
- L'expérience sera évaluée en fonction de l'alignement avec les compétences clés du rôle (ex: rôles de leadership extra-scolaires, expérience militaire, bénévolat, etc.).
- Maîtrise courante de l'anglais et du français
Qualifications Souhaitées :
- Compréhension des exigences métiers des clients dans plusieurs secteurs et connaissance des solutions spécifiques à l'industrie.
- Connaissance des produits Salesforce et certifications associées.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.