Passionate about Business Operations, AI, and scalable execution? Join our Team at OCI in our brand-new, state-of-the-art headquarters in Nashville.
OCI Business Operations is looking for a data-fluent and execution-oriented Senior Manager, AI-Scaled Operations to help accelerate AI adoption across Business Operations. In this role, you will lead the translation of high-impact manual processes into trusted, repeatable AI-assisted operating workflows.
You are the builder here. You will help define how Business Operations uses AI responsibly and practically: structuring intake, prioritizing high-value opportunities, validating outputs, documenting repeatable methods, enabling users, and creating reusable patterns that allow teams to scale without regressing back to legacy manual processes.
The Senior Manager will provide operational leadership across AI-enabled workflow delivery, stakeholder enablement, and process transformation. This leader will partner closely with Business Operations, Finance, Program Management, AI-first teams, IT, and platform partners to ensure AI use cases are business-owned, validated, repeatable, and adopted.
- **AI-Scaled Operations: **Lead the operationalization of AI-enabled workflows across Business Operations, helping stakeholders move from manual processes and early prototypes to validated, repeatable, business-owned workflows.
- **Workflow Delivery: **Manage intake, scoping, mapping, build support, validation, documentation, and handoff for priority AI workflow initiatives, initially focusing on a small number of high-impact efforts to ensure quality and measurable outcomes.
- **Strategic Prioritization: **Evaluate AI workflow requests based on business impact, feasibility, stakeholder readiness, repeatability, validation path, and adoption likelihood. Help determine which requests to pursue, defer, or decline.
- **Reusable Patterns: **Create and maintain reusable prompts, workflow playbooks, validation checklists, intake examples, templates, and approved AI skill patterns for Business Operations use cases.
- **Enablement and Adoption: **Support business users through practical guidance, training, office hours, troubleshooting, and examples that build confidence and help teams independently rerun AI-assisted workflows.
- **Cross-Functional Partnership: **Collaborate with AI-first teams, IT, enterprise support, Finance, Business Operations, and platform partners to escalate blockers, identify tooling gaps, and surface opportunities for reusable AI capabilities.
- **Team Leadership: **Mentor and manage AI Ops resources, aligning ownership areas to business priorities while protecting workflow delivery capacity from becoming general-purpose AI help desk support.
- **Operational Metrics: **Define and track success measures such as enabled workflow count, independent rerun rate, blocker resolution rate, reusable pattern yield, stakeholder confidence, efficiency improvement, cycle-time reduction, and quality improvement.
The ideal candidate...
- **Business Operations Expertise: **Has strong experience in business operations, finance, program management, analytics, or process transformation, with the ability to understand complex operational workflows and translate them into structured execution plans.
- **AI Tooling Fluency: **Demonstrates hands-on fluency using AI tools, prompts, skills, scripts, templates, structured files, and lightweight automation to improve business workflows.
- **Strong Business Judgment: **Applies financial and operational reasonableness checks, understands source-of-truth controls, and knows when human review, reconciliation, or escalation is required.
- **Builder Mindset: **Thrives in ambiguity and can stand up a new operating model, including intake, prioritization, delivery standards, documentation, metrics, enablement, and governance boundaries.
- **Data Skills: **Has strong Excel, file-based analysis, reporting, and analytical problem-solving skills, with comfort working across structured and semi-structured data.
- **Project Management: **Defines and executes projects that balance value, effort, risk, and time to delivery, with the foresight to anticipate blockers and create practical mitigation plans.
- **Collaborative: **Dives deep into problems while working effectively with diverse teams across Business Operations, Finance, IT, AI-first teams, enterprise support, and other cross-functional stakeholders.
- **People Leadership: **Coaches, mentors, and develops team members while creating clarity around ownership, standards, and delivery expectations.
- **Communication: **Possesses excellent written and verbal communication skills, including the ability to document workflows clearly and tailor messages for business users, technical partners, and senior leaders.
- **Adaptability: **Combines structured process discipline with practical experimentation, applying the right level of rigor based on workflow risk, complexity, and business impact.
Basic Qualifications
- Bachelor’s or Master’s degree
- 7+ years of experience in one or more of the following areas: business operations, revenue operations, finance, program management, consulting, analytics, systems, process improvement, or data analysis
- 2+ years of experience leading projects, programs, or teams across cross-functional stakeholders
- Experience translating ambiguous business problems into structured workflows, requirements, success criteria, and execution plans
- Strong Excel, analytical, reporting, and file-based analysis skills
- Hands-on experience using AI tools or automation to support analysis, documentation, workflow execution, or process improvement
- Experience creating documentation, playbooks, templates, operating procedures, or enablement materials
- Strong written and verbal communication skills
Preferred Qualifications
- Experience with OpenAI/Codex-style tools, AI agents, reusable skills, prompts, workflow templates, or AI-assisted automation
- Experience in cloud infrastructure, usage, billing, capacity, finance, audit, margin, revenue operations, or operational reporting workflows
- Experience supporting internal users through training, enablement, office hours, or workflow adoption
- Experience defining operational metrics, validation frameworks, or quality controls for repeatable business processes
- Experience working with AI-first, IT, enterprise support, security, or platform teams to resolve tooling, connector, governance, or workflow blockers
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $118,500 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M3