Position Summary...
This role leads complex investigations, drives continuous improvement initiatives, and provides strategic guidance to enhance customer and associate experience while mitigating risk and ensuring compliance with laws and policies.
What you'll do...
This role develops effective investigation programs, including related policies, training, and resources, with a focus on customer allegations of discrimination against Walmart. The role may also conduct meaningful analysis of investigation trends and outcomes, designing reporting tools for executive updates and recommending necessary changes to practices, procedures, and policies.
The role provides leadership and support to senior leaders, offering recommendations based on investigation findings to drive continuous improvement and customer satisfaction. A deep understanding of relevant laws and legislation, including human rights and accessibility, is required. The role may influence and build consensus with key stakeholders across various departments regarding high-profile complaints and other concerns.
The role manages the case process for all investigations, ensuring timely and quality resolution in compliance with global governance and legal requirements. The role also designs and implements strategies, training programs, and materials to mitigate business risks and acts as a strategic advisor to senior leadership. Additionally, the role promotes company policies, supports ethical standards, and oversees the development and distribution of analytical reports to key stakeholders.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Qualifications:
- Bachelors degree
- Minimum 5 years of experience
- Legal degree an asset
- Harassment & Discrimination investigation training an asset
Skills:
- Ability to provide feedback / advice to management with respect to workplace investigations, human rights and harassment
- Ability to provide advice and direction in the face of ambiguity to business partners
- Sound judgment. Critical in determining whether an appropriate investigation in the circumstances has been conducted and appropriately escalating complex/high risk matters/ or legal matters
- Ability to accommodate concurrent and significant demands in multiple areas.
- Strong communication skills. Ability to communicate through verbal and written communications clearly and concisely.
- Ability to work independently with little to no supervision, time manage, and produce high volume of work product within tight deadlines
- Ability to provide guidance to investigators and review complex investigation reports
- Strong organizational and analytical skills. Comfort with building excel reports, supporting development of dashboards and using new technology
- Ability to work cross-functionally and to develop strong relationships across the business.
- Appropriate familiarity with employment related laws
The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.
L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Age – 16 or older
Preferred Qualifications...
__Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. __
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
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