**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. **
**Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. **
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Like all large digital enterprises, GEICO faces industry‑wide challenges related to digital fraud and customer account abuse. These challenges present an opportunity to strengthen customer trust, improve resilience across our digital experiences, and lead with thoughtful, modern protections. By establishing a dedicated Digital Fraud & Abuse capability, GEICO is taking a proactive, coordinated approach – owning the customer abuse lifecycle end to end and continuously improving the effectiveness of the controls that safeguard our customers and our business.
The Senior Manager, Digital Fraud & Abuse will lead a net‑new, enterprise capability responsible for owning customer digital abuse risk across GEICO. This role is not accountable for day‑to‑day fraud operations or case handling. Instead, it owns programmatic defense: understanding how attacks occur, measuring harm and control effectiveness, and driving coordinated change across products, platforms, and processes to eliminate the structural conditions that make fraud and abuse possible.
This leader will operate horizontally across Product Engineering, Cybersecurity, Identity, Anti‑Fraud Operations, Claims, Payments, and Customer Service to harden customer‑facing systems and workflows, ensuring that detection and response learnings are continuously translated into durable, preventive controls that protect both customers and GEICO.
**This role will: **
Stand up and lead GEICO’s Digital Fraud & Abuse function
Own the customer abuse lifecycle and control effectiveness enterprise‑wide
Drive authentication, risk, and platform evolution to prevent account abuse
Reduce fraud and customer harm through structural, programmatic defense
Scope of Responsibility
Own the customer digital abuse lifecycle end‑to‑end, from access and authentication through downstream business process enablement
Monitor, size, and report on fraud and abuse impact, trends, and customer harm
Define, measure, and continuously improve the effectiveness and health of preventive and detective anti‑fraud controls
Act as the central point of accountability for customer account abuse prevention across GEICO
Lead a small, high‑leverage Digital Fraud & Abuse team focused on program ownership, analytics, and enablement
**Customer Abuse Lifecycle Ownership **
Own the customer digital abuse lifecycle end‑to‑end, spanning authentication, account access, recovery, and downstream business processes
Monitor, size, and communicate fraud and abuse impact, trends, and customer harm across GEICO
Act as the accountable owner for understanding how and why abuse occurs, even where execution sits with other teams
**Control Effectiveness & Insight **
Define and measure the effectiveness and health of preventive and detective anti‑fraud controls
Establish clear visibility into abuse telemetry, signal quality, and coverage gaps
Track outcomes including fraud enablement, customer friction, and false positives to guide enterprise decision‑making
**Platform, Identity & Structural Defense **
Drive development of external fraud signal analysis for authentication and business process use
Influence centralized risk scoring, adaptive authentication, and conditional access capabilities
Identify and eliminate structural conditions across products and platforms that enable repeatable or automated attacks
Ensure fraud and abuse resistance is embedded into product and platform roadmaps
**Enterprise Hardening & Feedback Loops **
Drive disparate teams across GEICO to harden systems, workflows, and processes against fraud and abuse
Partner closely with Anti‑Fraud Operations to absorb learnings from fraud response and investigations
Translate reactive insights into proactive, durable programs of work that reduce recurrence
Qualifications
Required
10+ years in digital fraud, abuse prevention, identity risk, or adjacent domains
Direct experience owning fraud or abuse programs end‑to‑end (beyond operations)
Strong understanding of account takeover, social engineering, and authentication risk
Proven ability to drive change through influence in large, matrixed organizations
Experience partnering closely with product and engineering teams on platform evolution
**Preferred **
Experience building programmatic fraud prevention capabilities
Insurance, fintech, or large‑scale consumer digital platform experience
Familiarity with adaptive authentication, device intelligence, and risk engines
Certifications such as CFE, CAMS, or equivalent
Experience translating fraud learnings into durable product and platform controls.
Annual Salary
$120,000.00 - $260,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.