Senior Manager, Forward Deployed Engineering

Handshake Handshake · Enterprise · San Francisco, CA · Engineering

Senior Manager, Forward Deployed Engineering at Handshake AI. This role involves technical leadership and people management for a team of 10+ engineers focused on customer-facing AI solutions. The manager will contribute to technical strategy, architecture, and code, while also developing the team and defining the FDE operating model. The role requires strong technical credibility, customer engagement skills, and experience in building reusable platforms.

What you'd actually do

  1. Own the technical strategy and delivery quality across all of FDE's highest-priority customer engagements.
  2. Stay close to the craft, contribute to architecture, design reviews, and production solutions on the most complex accounts.
  3. Lead and develop a team of 10+ FDEs, including Tech Lead Managers, set the bar, unblock, and grow the next generation of technical leaders.
  4. Serve as the executive technical point of contact for Handshake AI's most strategic partners; build deep trust through credibility, clarity, and execution.
  5. Define and evolve the FDE operating model, how the team scopes, staffs, ships, and measures success across engagements.

Skills

Required

  • 8+ years of engineering, solutions engineering, or technical delivery experience
  • meaningful depth in backend, fullstack, or systems work
  • 2+ years leading high-performing technical teams
  • track record of developing strong ICs and managers
  • Proven experience leading customer-facing technical teams
  • Obsessed with operating alongside the team
  • Fluent across engineering and business context
  • Excellent communicator
  • strong executive presence
  • Still codes regularly
  • Sharp instincts on prioritization and portfolio management

Nice to have

  • Experience with AI/ML product integrations or production reliability in AI systems
  • Familiarity with distributed systems and backend architecture at scale
  • Experience building reusable platforms or internal tooling from bespoke customer solutions
  • Background working with operations-heavy or research-adjacent organizations

What the JD emphasized

  • customer-facing
  • technical leadership
  • people management
  • writing code
  • designing systems
  • player-coach role
  • customer engagements
  • technical point of contact
  • customer relationships
  • customer solutions

Other signals

  • AI data business
  • partner with frontier AI labs
  • customer-facing work for Handshake AI's most strategic partners
  • ship end-to-end solutions
  • player-coach role at scale