Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
We are looking for a Collections Manager to lead our efforts in optimizing global cash flow and delinquency resolution. Based in Madrid with a global focus, you will lead the collections structure, overseeing operations that support our rapidly growing business. You will be responsible for driving the team toward common goals by collaborating with billing, sales, and various other internal departments.
The Role:
As the Senior Manager, Global Accounts Receivable, you will oversee the strategy for contacting past-due customers and resolving delinquency. You will empower your team to resolve customer concerns and negotiate payment arrangements that balance customer satisfaction with company financial health.
The work you’ll do:
- Managing the team and driving key projects to drive long term efficiencies within the collection process.
- Forecast preparation: Manage the preparation of collection forecasts and scenario planning on future cash flows.
- Bad debt calculation: Coordinate the forecasting and preparation and analysis of bad debt provisions and reserves.
- Reporting to executives: Deliver high-level reporting, analysis and insights on collection performance to the executive team.
- Customer experience focus: Drive strategies to reduce payment delays and achieve higher customer satisfaction rates.
- Operational oversight: Monitor global accounts daily and ensure the team takes proactive actions to encourage timely payments.
- Advanced dispute resolution: Lead the resolution of complex issues in cooperation with sales, VE, billing, and other key stakeholders.
- Data investigation: Oversee the investigation of historical data for debts and invoices to identify trends.
- Internal collaboration: Partner with accounting operations to streamline payments, refunds, and process improvements.
- Cross-functional leadership: Actively collaborate with other finance functional areas to ensure global alignment.
The qualifications you need:
- Education: A BA/BS degree, preferably in Finance, Economics, or a related field.
- **Experience: **Proven experience in a collections or finance leadership role.
- **Languages: **Business fluency in English is a must-have. Other languages are desirable.
- Communication: Strong skills to manage relationships with internal stakeholders and multinational teams.
- Analytical Skills: Highly comfortable with numbers and financial modeling.
- Mindset: Target-driven, proactive, and an independent, entrepreneurial way of working.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.** **
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