Senior Manager, Industry Solutions, AMS Life Science
Strategy, Growth, and Transformation | Functional and Operational Strategy and Transformation
Same job available in 34 locations
Atlanta, Georgia, United States
Austin, Texas, United States
Boston, Massachusetts, United States
Charlotte, North Carolina, United States
Chicago, Illinois, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Costa Mesa, California, United States
Dallas, Texas, United States
Detroit, Michigan, United States
Hermitage, Tennessee, United States
Houston, Texas, United States
Indianapolis, Indiana, United States
Kansas City, Missouri, United States
Lake Mary, Florida, United States
Las Vegas, Nevada, United States
Los Angeles, California, United States
McLean, Virginia, United States
Mechanicsburg, Pennsylvania, United States
Miami, Florida, United States
Minneapolis, Minnesota, United States
Morristown, New Jersey, United States
Nashville, Tennessee, United States
New York, New York, United States
Philadelphia, Pennsylvania, United States
Pittsburgh, Pennsylvania, United States
Raleigh, North Carolina, United States
Richmond, Virginia, United States
Sacramento, California, United States
San Francisco, California, United States
San Jose, California, United States
Tallahassee, Florida, United States
Tampa, Florida, United States
Position Summary
The Team
Deloitte’s Industry Solutions combine deep business experience with cutting-edge technologies to help solve your most pressing challenges. Designed for each sector and integrated with Deloitte’s unique IndustryAdvantage™ insights, our verticalized solutions are purpose-built for your needs. We help you transform the way you engage customers, deliver value, expand opportunities, and sustain the mission-critical operations at the heart of your business.
Work You’ll Do
Deloitte Consulting is seeking a dynamic and experienced Senior Manager to lead and deliver complex, enterprise-wide Application Management Services (AMS) engagements for leading Life Sciences clients—specifically within the Biopharma and/or MedTech sectors. In this role, you will drive operational transformation, orchestrate service delivery across global footprints, and ensure AI-first, future-ready managed services leveraging cutting-edge technology, analytics, and process innovation. You will serve as a strategic partner to client executives, cultivating trusted relationships and translating evolving business needs into lasting, measurable AMS results.
- Enterprise AMS Leadership: Lead the delivery of large-scale application management services and managed services transitions, with accountability for operational rigor, program profitability, and sustained client value across Biopharma and/or MedTech portfolios.
- Transition Management: Architect and oversee large-scale AMS transitions, ramping and onboarding diverse, distributed delivery teams—including talent planning, knowledge transfer, and stabilization through go-live.
- Service Delivery Excellence: Define and deliver AMS programs governed by Service Level Agreements (SLAs):
- AI-First Mindset: Embed AI/automation throughout AMS delivery, identifying and driving opportunities for innovation, efficiency, and quality enhancement in partnership with Deloitte’s AI Centers of Excellence.
- Global Program Management: Manage service delivery for clients operating across multiple time-zones, aligning resources, processes, and communication to anticipate and proactively address operational, cultural, and organizational complexities.
- Operational Transformation: Spearhead continuous improvement and transformation initiatives, leveraging digital enablers, advanced analytics, and observability to provide operational transparency and improve infrastructure reliability.
- Financial & Efficiency Stewardship: Balance quality delivery with year-over-year efficiency and productivity gains, supporting both Deloitte and client business objectives.
- Executive Stakeholder Management: Build and maintain trusted relationships with executive-level stakeholders, serving as the senior advisor for operational, technology, and transformation needs.
- Talent & Team Leadership: Mentor and cultivate high-performing, diverse AMS teams. Ensure effective onboarding, career development, and knowledge sharing across a global delivery model.
- Risk & Compliance Management: Identify and proactively manage program risks, including data integrity, GxP compliance, and IT security relevant to Life Sciences.
About LSHC
Throughout the health ecosystem, you’ll find courageous and inspiring people who are committed to driving transformation, advancing health equity, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you’ll find Deloitte’s Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health – starting today.
Life Sciences
Across life sciences you’ll find innovators who are developing therapies, treatments, devices, and cures to meet society’s most pressing health challenges and deliver wellness for all. Alongside them, you’ll find our leaders, the professionals of Deloitte’s Life Sciences practice, who are orchestrating and delivering the business of science and health. We help drive impact through deep industry experience and insights; transformative strategies; trusted, flexible approaches; and new technologies. We help accelerate action and create connections that empower a digitally enabled, equitable future of health
As a Senior Manager you are expected to contribute to the firm's growth and development in a variety of ways, including:
- Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
- Client Management: Manage day to day interactions with executive clients and sponsors
- Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
- People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
Qualifications
**Required: **
- 10+ years of relevant consulting or industry experience, focusing on Application Management Services within Biopharma, MedTech, or related Life Sciences industries.
- Bachelor’s Degree
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred:
- Demonstrated experience orchestrating enterprise-scale AMS programs, including multi-phase transitions, global ramp-ups, and operational stabilization.
- Proven track record overseeing SLA architecture, delivery, monitoring, and continuous improvement within regulated, complex environments.
- In-depth knowledge of service delivery management frameworks (e.g., ITIL, COBIT) and global Best Practices.
- Hands-on experience achieving high-quality service delivery while driving cost and efficiency initiatives across years of program delivery.
- Strong technical acumen with an “AI First” mindset, and demonstrated success in leveraging analytics, automation, and observability platforms to optimize AMS outcomes.
- Understanding of infrastructure, cloud, and observability practices as key enablers of resilient enterprise operations.
- Exceptional executive presence, communication, and stakeholder influencing skills. Ability to present complex concepts clearly to client executives, senior leadership, and technical teams.
- Track record of building, leading, and inspiring multinational teams in a fast-paced, matrixed environment.
- Bachelor’s degree required; advanced degrees (MBA, MS) and relevant certifications (ITIL, PMP, cloud/AIOps certifications) preferred.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $175300-$322900
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
__
__
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
**Recruiting tips**
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
**Benefits**
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see [https://www.deloitte.com/us/about](https://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. **Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers**
Requisition code: 340752
Job ID 340752