Senior Manager Network Operations
As the Senior Manager of Network Operations, you will spearhead a high-performing team responsible for the standardization, modernization, and governance of our network program documentation. We are seeking a process-driven leader who excels at simplifying complex operational environments, championing automation to drive efficiency, and maintaining rigorous standards for technical documentation quality.
Key Responsibilities:
- Team Leadership & Strategy: Manage and mentor a team of technical writers and business analysts, fostering a culture of operational excellence and continuous improvement
- Documentation Lifecycle: Oversee the end-to-end management of network program documentation, ensuring technical accuracy, regulatory compliance, and alignment with corporate standards.
- Process Governance: Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models
- Release Communication: Lead the network release communication and approval strategy, coordinating across multiple stakeholder groups to ensure professional and consistent messaging
- Innovation & Automation: Champion the evolution of documentation software and communication tools; identify and implement automation opportunities to streamline workflows and eliminate redundancies
- Cross-functional Collaboration: Partner with subject matter experts to refine content, standardize templates, and verify documentation deliverables
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 6 years of experience in payment network operations
- At least 3 years of experience in process improvement or workflow optimization
- At least 3 years of people leadership and performance management experience
Preferred Qualifications:
- Bachelor's Degree
- Project Management Certification (PMP) or process improvement certifications (Lean, Six Sigma, or Agile)
- Proven experience with modern documentation software and automation tools applied to quality assurance
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Sales Territory: $161,500 - $184,300 for Senior Manager Network Operations (GPN)
McLean, VA: $177,700 - $202,800 for Senior Manager Network Operations (GPN)
Richmond, VA: $161,500 - $184,300 for Senior Manager Network Operations (GPN)
Riverwoods, IL: $161,500 - $184,300 for Senior Manager Network Operations (GPN)
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).