Senior Manager, Operations - Risk Operations

Walmart Walmart · Retail · Bentonville, AR

This role focuses on risk operations within Walmart's Last Mile Delivery Trust & Safety organization. It involves leading risk assessments, driving improvements in decision quality and policy, supporting legal requests, implementing guardrails for automated decisioning systems, and partnering with various teams to embed risk considerations. The role requires analyzing trends, developing risk reporting, and communicating insights to senior stakeholders. Experience in last-mile delivery, gig economy platforms, or logistics is preferred, along with familiarity with arbitration, claims operations, and compliance frameworks. While the role mentions implementing guardrails for automated decisioning systems, its core function is risk management and operational improvement rather than direct AI/ML model development or research.

What you'd actually do

  1. Lead risk assessments to identify and prioritize trends impacting safety, fairness, and platform integrity and driver mitigation actions across processes and workflows.
  2. Drive improvements to decision quality and policy by analyzing downstream outcomes (e.g., disputes, claims, litigation) and partnering with cross-functional teams.
  3. Support legal requests for information and ensure timely and accurate production of case records.
  4. Implement guardrails, monitoring, and escalation frameworks for automated and human-in-the-loop decisioning systems, ensuring decisions remain accurate, consistent, and defensible.
  5. Develop and maintain risk reporting that aggregates cross-pillar signals to identify trends and leading indicators, and communicate insights and recommendations to senior stakeholders.

Skills

Required

  • 7+ years of experience in operations, claims, internal audit, safety, or related fields
  • Experience supporting litigation, regulatory inquiries, or dispute resolution
  • Demonstrated ability to translate risk insights into business and operational actions
  • Excellent written and verbal communication skills
  • Experience in last-mile delivery, gig economy platforms, or large-scale logistics networks
  • Familiarity with arbitration processes, insurance claims operations, and regulatory compliance frameworks
  • Experience integrating technology and automation into operational workflows
  • Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
  • 1 year’s supervisory experience.

Nice to have

  • Leadership of cross-functional task forces or projects
  • Masters, Masters: Operations Management
  • Project Management - Project Management Professional - Certification

What the JD emphasized

  • risk mitigation
  • driver safety
  • fairness in decisioning
  • platform integrity
  • automated and human-in-the-loop decisioning systems
  • risk considerations