Position Summary...
The Senior Manager, Operations is responsible for leading strategic and operational initiatives across Risk and Seller Support, driving execution excellence, operational consistency, and continuous improvement. This role will establish and operate a physically located Center of Excellence in Bentonville, Arkansas, serving as a hub for best practices, innovation, and talent development. This leader sets the standard for what “good” looks like within Risk and Seller Support operations, translates business priorities and associate insights into action, and delivers measurable results through strong ownership, data-driven decision-making, and cross-functional collaboration.
What you'll do...
Key Responsibilities Center of Excellence & Operational Leadership
- Establish, launch, and lead a Risk & Seller Support Center of Excellence based in Bentonville, Arkansas.
- Define and champion operational excellence standards, ensuring consistency, scalability, and quality across operations.
- Serve as a visible leader who models ownership, accountability, and a bias for action.
Strategic Execution & Program Leadership
- Lead complex programs, projects, and workstreams from planning through execution.
- Develop and manage project plans, timelines, dependencies, and success metrics.
- Identify risks, remove blockers, and develop contingency plans to ensure successful delivery.
- Manage budgets and resources as required.
Listening, Engagement & Continuous Improvement
- Lead initiatives informed by listening sessions with leadership and associates, translating feedback into actionable outcomes.
- Continuously evaluate the effectiveness of programs and processes, applying insights to improve efficiency and impact.
- Set the standard for operational rigor while remaining adaptable in a dynamic environment.
Data-Driven Decision Making
- Source, analyze, and interpret data to identify trends, risks, and improvement opportunities.
- Translate complex analyses into clear insights and recommendations aligned with business objectives.
- Develop scorecards, dashboards, and tracking mechanisms to measure performance and results.
- Demonstrate a proven track record of delivering outcomes through data-driven leadership.
Process Improvement & Innovation
- Design, implement, and scale operational processes, tools, and solutions.
- Serve as a subject matter expert across Risk and Seller Support operations.
- Drive innovations that improve efficiency, mitigate risk, reduce costs, and enhance seller and associate experiences.
Cross-Functional Collaboration
- Build strong partnerships across Product, Engineering, Operations, and other internal teams.
- Influence stakeholders at multiple levels to align priorities and drive execution.
- Remove barriers that impact performance and delivery.
People Leadership & Development
- Build, develop, and lead high-performing teams.
- Set clear expectations, provide regular feedback, and support professional growth.
- Foster an inclusive, team-based environment that promotes engagement, belonging, and continuous learning.
- Recognize strong performance while coaching for improvement.
Governance, Ethics & Values
- Promote and uphold company policies, procedures, values, and standards of ethics and integrity.
- Ensure compliance and support an open, transparent workplace culture.
Leadership Expectations
- Acts as a self-starter with a high level of ownership and accountability.
- Sets the benchmark for operational excellence within Risk and Seller Support.
- Leads through listening, transparency, and follow-through.
- Uses data to inform decisions and consistently delivers measurable results.
- Thrives in ambiguity while driving clarity, alignment, and execution.
Qualifications
- Proven experience leading complex operational initiatives, programs, or transformations.
- Strong analytical and problem-solving skills with demonstrated results.
- Experience building, scaling, or leading teams in matrixed environments.
- Ability to influence across functions and levels without direct authority.
- Experience in risk, operations, seller support, customer support, or related domains preferred.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.