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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role Salesforce is hiring a Senior Manager of Global Order Management to lead a team responsible for executing and booking our most complex, high-dollar deals as well as other Order Management tasks such as Document Management and Services Bookings. We’re looking for a well-rounded operational leader who thrives in a fast-paced environment and excels at navigating cross-functional partnerships. As a key leader in the broader P2C organization, you will ensure seamless execution of critical deals by partnering closely with Sales Operations, Quote to Cash, Product Operations, Legal, Revenue Recognition, and Deal Desk. Your leadership will be essential in supporting our Sales and Renewals teams year-round, with a particular focus on driving operational excellence and accuracy during our high-volume month, quarter, and fiscal year-end closes.
Responsibilities
- Lead and Develop: Manage, mentor, and coach a global team of Order Management professionals responsible for processing and booking complex, high-dollar transactions.
- Cross-Functional Collaboration: Partner extensively with Sales Operations, Quote to Cash, Product Operations, Legal, Revenue Recognition, and Deal Desk to resolve deal friction and ensure accurate, compliant execution.
- **Project Support: **Assist as needed with transformational projects as a business stakeholder.
- Manage Peak Volumes: Drive operational excellence and team performance during critical high-volume periods, orchestrating smooth operations during busy month-end, quarter-end, and fiscal year-end closes.
- Act as an Escalation Point: Serve as the primary subject matter expert and escalation contact for complex deal structuring, order processing hurdles, and policy inquiries from the Sales and Renewals organizations.
- Ensure Compliance: Maintain strict adherence to company policies, revenue recognition guidelines, and compliance standards (SOX) for all booked opportunities.
- Drive Process Improvement: Identify bottlenecks within the order-to-cash lifecycle and collaborate with internal stakeholders to design and implement scalable, efficient operational solutions.
- Executive Reporting: Develop key performance indicators (KPIs) to measure team efficiency and deliver regular status updates on critical deals to impacted executives and relevant stakeholders.
Required Skills/Experience:
- 4+ years of direct leadership and people management experience, preferably on the operations side of the business (e.g., Business Operations, Sales Operations, or Order Management).
- Deep understanding of Order Management processes, Quote-to-Cash (Q2C) lifecycles, and complex enterprise deal structures.
- Proven ability to excel in a fast-paced, high-pressure environment, consistently delivering accuracy while managing tight deadlines—especially during quarter and year-end close cycles.
- Excellent interpersonal and communication skills; ability to articulate complex operational issues verbally and in writing, and a willingness to appropriately debate difficult issues.
- Track record of successfully partnering with diverse finance and operations functions (Legal, Rev Rec, Deal Desk, etc.) to achieve common goals.
- Extreme attention to detail with an ability to work independently, demonstrate initiative, and guide a team through ambiguity.
- Capacity to identify and understand broader business and financial issues from an end-user’s perspective.
Preferred Skills/Experience:
- Advanced proficiency with Salesforce products, specifically Salesforce CPQ and core CRM functionalities.
- Experience managing global operations or leading teams across multiple time zones.
- Familiarity with enterprise-level financial systems, contract lifecycle management, and order routing tools.
- Experience with Tableau strongly preferred.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.