About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
**Available Location: Singapore **
About the Role
As the Senior Manager, Partner Services APJC, you will serve as the GTM Services Owner and Business Owner for the region. This is a strategic leadership role focused on driving the full lifecycle of partner services—from initial planning and service creation to field acceleration.
You will be the architect of partner success, ensuring that our Authorized Service Delivery (ASD) partners and MSSPs are not only ready to deliver but are achieving operational excellence and driving consistent pipeline growth. You will act as a bridge between Cloudflare’s internal product/engineering teams and the partner’s service delivery engine.
Key Responsibilities
1. Services Business Planning & Strategy
- GTM Strategy: Act as the primary GTM Services Business Owner for the APJC aligned to regional goals.
- Service Creation: Collaborate with partners to define and build high-value service offerings (Professional Services, Managed Services) powered by Cloudflare.
- Resource Alignment: Identify and secure the necessary internal and external resources to support partner-led service initiatives.
2. Delivery Readiness & Excellence (Build)
- Capability Assessment: Evaluate partner technical capabilities and design tailored roadmaps to bridge gaps in delivery readiness.
- Onboarding & Enablement: Oversee the execution of Cloudflare’s enablement tracks (Essentials, Advanced, Advanced Plus) to ensure partners meet "Build" phase standards.
- Standardization: Develop reference architectures, solution frameworks, and best practices to ensure scalable, high-quality service delivery.
3. Services Pipeline Development & Progression
- Demand Generation: Work with Partner Account Managers to identify service-led opportunities within the partner’s existing customer base.
- Pipeline Health: Monitor the services pipeline, identifying bottlenecks and providing technical/operational support to progress deals through the lifecycle.
- Value Realization: Ensure partners are effectively articulating the value of Cloudflare services to drive higher attach rates.
4. Field Engagement & Acceleration (Accelerate)
- Strategic Advisory: Serve as a trusted advisor to partner leadership, optimizing their operational processes and service models for maximum performance.
- Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Customer Success to align resources and unblock complex technical engagements in the field.
- Continuous Improvement: Lead feedback loops between partners and Cloudflare Product teams to drive serviceability improvements and excellence.
Required Skills and Experience
- Regional Leadership: Proven ability to lead and scale a team of technical services or partner success managers across the diverse APJC landscape.
- Partner Expertise: Extensive experience in partner services, post-sales enablement, and driving partner-led GTM strategies.
- Executive Presence: Comfortable engaging and influencing C-suite and senior leaders within large partner organizations.
- Technical Acumen: Deep understanding of cloud security, networking, and edge computing to guide reference architecture development.
- Project Management: Skilled at managing complex, multi-stakeholder projects with a focus on meeting deadlines and driving measurable business outcomes.
Why You’ll Love This Role:** **You will play a pivotal role in shaping Cloudflare’s services ecosystem, helping our partners grow and succeed while delivering world-class experiences to customers. This is an opportunity to lead impactful initiatives, collaborate with high-performing teams, and contribute to the global expansion of Cloudflare’s Authorized Service Delivery and MSSP programs.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
**Project Galileo**: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
**1.1.1.1**: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by ourprivacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.