Senior Manager, Project Management (Spend Well Managed Operations)
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
As a Senior Manager on the Spend Operations team, you will be focused on the credit card clearing process and the end-to-end credit card transaction lifecycle. You will be responsible for uncovering risks, preventing breakdowns, and creating an environment that is well managed and always audit ready. You will partner with product and technology teams to drive flawless execution and establish a robust control suite. A key part of this role will be developing and leading your team, while also influencing others across the organization to adopt a ‘well managed’ mindset.
General Responsibilities:
- Control Suite Ownership: Manage the control suite for Card Clearing including control builds, control strategy and control testing. Build controls that prevent breakdowns and/or detect breakdowns quickly.
- End-to-End Spend Risk Mitigation: Identify, escalate, and control risks within the transaction lifecycle (Authorizations, Clearing, and Posting)
- Stakeholder Management: Develop and maintain strong relationships with stakeholders across various departments including Product, Technology, Risk and Compliance. Communicate proactively to keep teams and leadership engaged and aware of risks, projects, and overall process health.
- **Well-Managed Lead: **Deliver and maintain a well-managed ecosystem for Card Clearing. This includes leading exams, risk events, controls and process documentation.
- Partner with Product and Tech: Understand the data and technology to proactively identify improvement opportunities. Collaborate with Product and Tech leaders to address gaps and deliver improvements.
- **People Leadership: **This role will have one direct report. Provide effective coaching, and consistent feedback. Establish clear expectations and actively develop your associate's skills.
The Successful Candidate…
- Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well-being and fostering strong relationships
- Is a “Well Managed” expert, quickly understands where things could break and mitigates those risks with effective controls
- Can strategically understand needs across multiple customers; managing expectations and connecting the dots
- Leverages data/technical aptitude and a process approach to solve complex problems with sustainable solutions
- Is driven and results-oriented, the ideal candidate proactively seeks opportunities to add value and drive significant impact. They are adept at navigating an ever-changing landscape, creating clarity and effective plans to overcome ambiguity and confusion.
- Can provide high-level, strategic direction while also engaging in tactical work to accelerate progress
- Is proactive – anticipates risks, proactively communicates, and plans ahead
- Communicates effectively and efficiently across multiple levels and job families
Basic qualifications:
- Bachelor’s degree or military experience
- At least 4 years of Project Management or Process Management experience
- At least 2 years of experience with controls or audit
- At least 2 years of experience working with analytical, data management, or software engineering teams
- At least 2 years of People Management experience
Preferred qualifications:
- Master’s Degree or MBA
- 5+ years of Project Management or Process Management experience
- 3+ years of experience with controls or audits
- 3+ years of People Management experience
- Lean, Agile, Six Sigma or Business Process Management Certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management
Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).