Senior Manager, Site Merchandising – Campaigns & Events

Walmart Walmart · Retail · Bentonville, AR

Senior Manager, Site Merchandising for eCommerce Site Operations – Campaigns & Events, Gifting at Walmart. Responsible for shaping the customer site experience, visual merchandising, content strategy, and functionality for campaigns and events. Drives impact, improvement, and innovation to create a frictionless online shopping experience.

What you'd actually do

  1. Create an exemplary site experience – You’ll drive the holistic site strategy for seasonal and evergreen gifting moments within Campaigns & Events team, using customer insights to tell a cohesive story and create a seamless customer experience, overseeing visual site merchandising and content strategy, site functionality including navigation, hierarchy, search and browse, etc., and more.
  2. Tell a story through our site – You’ll identify key trend forecasts, define the gifting story-telling roadmap, and use key functionalities like taxonomy and search to enhance the customer journey on our site, telling a cohesive story to win customers’ hearts and minds.
  3. Monitor site health and performance through analytics and key metrics – You’ll oversee the development of site metrics and dashboards to monitor site health, providing strategic insights to internal stakeholders to influence the overall direction for the site.
  4. Become an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site’s strategic direction and execution.
  5. Operate with excellence – You’ll land the fundamentals and create and help scale best-in-class efficient workflows, processes and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance.

Skills

Required

  • Bachelor degree in business or related field or equivalent experience
  • 8+ years related experience in Merchandising, Site Merchandising, or related field
  • 4+ years demonstrated experience managing a team
  • 4+ years of experience in consumer-focused e-commerce environment
  • Strong customer obsession focused on building the right site experience for our customer
  • Analytical and process-oriented, comfortable making data-driven decisions
  • Ability to set clear team objectives and performance measures
  • Ability to select and develop a team of future leaders
  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
  • Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities

Nice to have

  • Masters Degree in Business or related field

What the JD emphasized

  • customer site experience
  • visual merchandising
  • content strategy
  • site functionality
  • customer insights
  • site strategy
  • site health and performance
  • strategic insights
  • strategic direction and execution
  • operational excellence
  • customer-focused e-commerce environment
  • data-driven decisions