Senior Manager, Technology Operations

Walmart Walmart · Retail · Bentonville, AR

Senior Manager, Technology Operations at Walmart, focusing on supporting and transforming technology platforms for insurance claims management. The role involves partnering with stakeholders, implementing new solutions, maintaining existing systems, and driving modernization initiatives. Requires knowledge of insurance claims handling, claims systems, and programming/technical development experience.

What you'd actually do

  1. Partner with operational stakeholders to continuously evolve and enhance existing technology systems.
  2. Implement new technology solutions to improve efficiency and effectiveness across the claims lifecycle.
  3. Support, maintain, and upgrade existing platforms to ensure system stability, performance, and scalability.
  4. Drive transformational initiatives that modernize and optimize the claims management process.

Skills

Required

  • Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
  • 7 years’ experience in project management, program management, program operations, or related area.
  • 2 years’ supervisory experience.
  • Demonstrated knowledge of insurance claims handling concepts and processes.
  • Experience with claims systems and risk management platforms (RIMS).
  • Background working within a claims handling environment, such as insurance, retail claims, risk management, or third‑party administrator (TPA) organizations.
  • Programming or technical development experience, with the ability to support or enhance technology solutions.

Nice to have

  • Preferred experience with Riskonnect and/or ClearSight platforms.
  • Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
  • We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2

What the JD emphasized

  • AI-driven innovation