At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
As a Trust & Safety Policy Senior Manager, you will play a pivotal role in shaping and implementing platform safety policies that uphold these principles, ensuring our community remains safe and reliable. Lyft is looking for a Senior Manager to join our Safety and Customer Cares team based in our San Francisco office. This is a manager role that includes both people management and senior IC work to build out a dedicated policy development function. This role will help lead the creation of a best-in-class, LLM-first, Safety Policy and Operations function at Lyft.
About You:
You are a strategic thinker and influential leader with a passion for Trust & Safety issues at complex multi-sided platforms. Your expertise in taxonomy and policy development, operational excellence, risk mitigation, and relationship management positions you to make a significant impact on Lyft’s commitment to safety, ensuring a secure and reliable transportation experience for millions of users nationwide.
Responsibilities:
- Provide strategic vision for the design of a best-in-class, LLM-first, Safety Policy and Operations function at Lyft.
- Own the process and governance for the creation, maintenance, and depreciation of the foundation unified policy taxonomy, policy modules, and other supporting artifacts including the style guide and glossary.
- Programmatically assist in leading the transition from the current Safety policy and operations model to a future model based on unified, modular policy infused with LLM and other machine learning models. This includes the design and development of a standardized, multi-step lifecycle (e.g., policy, detection, investigation, adjudication, sanctions, and appeals) for handling all of Lyft’s Safety submissions.
- Collaborate closely with cross-functional teams including Community Safety, Specialized Support, Legal, Product, Public Policy, Risk, and Communications, to ensure a successful transition to and ongoing operation of the future model.
- Lead thorough research and analysis to identify emerging safety trends and risks, monitor industry developments, best practices, and regulatory changes, and integrate data-driven insights and requirements to continuously maintain and improve Lyft’s Trust & Safety operation.
- Communicate policy and operational updates, enforcement actions, and key safety insights to senior management and relevant stakeholders.
- Prepare and present on insights draws from the operational data on the impact of policy and operational changes, performance metrics, and incident trends to inform strategic decision-making.
Experience:
- Three to five years of Trust & Safety policy experience in the digital services industry across a wide range of products
- Experience developing Trust & Safety policy taxonomies and policies
- Experience working cross functionally with internal business stakeholders
- Exceptional strategic and problem-solving skills
- Data analysis and the ability to translate to internal business partners and policy stakeholders
- Sufficient level of technical acumen and proficiency to collaborate with engineers with business and technical requirements for systems and tooling.
- Ideally a graduate degree, with emphasis on a law or business degree.
- Self-starter; intrinsically motivated and a good teammate
Benefits:**
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- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the San Francisco area is $156,000 - $195,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.