Senior Merchandising Analytics Manager

at Chewy · Retail · Boston, MA

This role focuses on developing and implementing analytics strategies for Chewy's pet insurance business, driving actions to identify and segment high-quality customers, increase sales and retention using scientifically based methods. It involves providing insights and decision-making frameworks for acquisition, product feature development, and customer lifecycle management. The role also supports analyzing pricing against competitors, leading the full cycle of analytical deliverables, and building scalable, automated data processes. Key responsibilities include serving as a subject matter expert on pet insurance data modeling, system architecture, data governance, and business intelligence tools, and using technical expertise to develop new, reusable tools, models, and approaches. The role requires experience with structured programming, experimental design, statistical analysis, Python, and building automated data pipelines for model training jobs.

What you'd actually do

  1. Develop and implement analytics strategy for Chewy pet insurance business to drive actions to identify and segment high quality customers, increasing sales and retention using scientifically based methods and decision making.
  2. Provide insights and decision-making frameworks to drive acquisition (customer segmentation, price/coverage optimization, portfolio analytics, bundling behaviors, etc.), development of product features, and customer lifecycle management (claims behavior, cancelations).
  3. Support the business in building capabilities to analyze pricing vs. competitors.
  4. Lead the full cycle of analytical deliverables - ideation, data mining and analysis, insights, and recommendations to stakeholders.
  5. Lead process with minimal direction.

Skills

Required

  • Bachelor’s degree in Data Analytics, Mathematics, Computer Science, Engineering, Statistics, or related field and 5 years of experience required as a Business Intelligence Analyst, or related position/occupation.
  • Master’s degree in Data Analytics, Mathematics, Computer Science, Engineering, Statistics, or related field of study and 3 years of experience required as a Business Intelligence Analyst, or related position/occupation.
  • Analytics or data science experience in the e-commerce industry
  • Structured programming language for aggregate functions, query optimization, stored procedures
  • Utilizing experimental design (A/B tests) and statistical analysis to drive business decision making
  • Python & Python tools (Jupyter notebooks, functions, pandas, sklearn, matplotlib or similar)
  • Building automated data pipelines to trigger and monitor batch data transformation, data transfer, and model training jobs

What the JD emphasized

  • scientifically based methods
  • decision making
  • customer segmentation
  • price/coverage optimization
  • portfolio analytics
  • product features
  • customer lifecycle management
  • pricing vs. competitors
  • analytical deliverables
  • data mining
  • insights
  • recommendations
  • new, reusable tools, models, and approaches
  • pet insurance data modeling
  • system architecture
  • data governance
  • business intelligence tools
  • scalable, efficient, and automated data processes
  • customer-facing reporting
  • structured programming language
  • aggregate functions
  • query optimization
  • stored procedures
  • experimental design (A/B tests)
  • statistical analysis
  • Python & Python tools (Jupyter notebooks, functions, pandas, sklearn, matplotlib or similar)
  • building automated data pipelines
  • trigger and monitor batch data transformation
  • data transfer
  • model training jobs
Read full job description

Job Description:

**Senior Merchandising Analytics Manager **

**Boston, MA – Merchandising – Full time – ** R29548

Job Description:

What you’ll do:

  • Develop and implement analytics strategy for Chewy pet insurance business to drive actions to identify and segment high quality customers, increasing sales and retention using scientifically based methods and decision making.
  • Provide insights and decision-making frameworks to drive acquisition (customer segmentation, price/coverage optimization, portfolio analytics, bundling behaviors, etc.), development of product features, and customer lifecycle management (claims behavior, cancelations).
  • Support the business in building capabilities to analyze pricing vs. competitors.
  • Lead the full cycle of analytical deliverables - ideation, data mining and analysis, insights, and recommendations to stakeholders.
  • Lead process with minimal direction.
  • Use technical expertise to conceptualize and develop new, reusable tools, models, and approaches to provide our partners with insights and recommendations to meet business goals.
  • Serve as the subject matter expert on pet insurance data modeling, system architecture, data governance, and business intelligence tools.
  • Build scalable, efficient, and automated data processes to facilitate customer-facing reporting.

What you’ll need:

  • Minimum Requirements: Bachelor’s degree in Data Analytics, Mathematics, Computer Science, Engineering, Statistics, or related field and 5 years of experience required as a Business Intelligence Analyst, or related position/occupation.

  • Alternate Education and Experience: Master’s degree in Data Analytics, Mathematics, Computer Science, Engineering, Statistics, or related field of study and 3 years of experience required as a Business Intelligence Analyst, or related position/occupation.

  • Experience must include 3 years of experience with the following:

    • Analytics or data science experience in the e-commerce industry;
    • Structured programming language for aggregate functions, query optimization, stored procedures;
    • Utilizing experimental design (A/B tests) and statistical analysis to drive business decision making;
    • Python & Python tools (Jupyter notebooks, functions, pandas, sklearn, matplotlib or similar); and
    • Building automated data pipelines to trigger and monitor batch data transformation, data transfer, and model training jobs.

Employer: Chewy, Inc.

Office Address: 343 Congress Street, Floor 5, Boston, MA 02210

Other: Telecommuting permitted to 2 days/week.

Req: R29548

**The **base salary range for this role is $161,803 to $207,000 per year

  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.