Senior Mgr, Global Promo Operations

Adobe Adobe · Enterprise · San Jose, CA

This role manages a global team responsible for operationalizing promotional and pricing initiatives across all of Adobe's routes-to-market. It involves partnering with various departments, owning the end-to-end process for promotions, coordinating key initiatives, driving process improvements, and sponsoring automation initiatives including RPA and AI. The role requires strong leadership, program management, and collaboration skills, with an understanding of how AI can be used to improve processes.

What you'd actually do

  1. Manage an independent team supporting Adobe Sales and Marketing delivering promotional and pricing initiatives across different routes-to-market and offerings. This includes Adobe.com, ICX/Phones, Channel and Corporate.
  2. Own the end-to-end intake and governance pathway for promotions (from request intake through approvals), ensuring requests are complete, compliant, and ready for execution
  3. Ensure end-to-end operational readiness for promos across surfaces (e.g., Adobe.com + other routes-to-market), including workflow testing and dependency management.
  4. Coordinate all aspects of the key promotional initiatives globally to consistently achieve results in an ambiguous and changing environment. This includes large scale initiatives such as Black Friday/Cyber Monday, Back to School, etc.
  5. Sponsor/drive automation initiatives (RPA/AI/API-first where applicable), translating operational problems into clear requirements and measurable benefits.

Skills

Required

  • Project / Program Management experience
  • Strong program management rigor (plans, achievements, alignment) to deliver complex initiatives consistently.
  • Strong understanding of various business process improvement methodologies.
  • Demonstrated controls approach (risk, audit readiness, governance), with ability to run structured approval workflows and ensure compliance requirements are met.
  • Change Management: a strong Change Manager with tenacity to follow through till closure.
  • Leadership: outstanding leadership and communications skills required to manage multiple teams, routes-to-market and programs simultaneously.
  • Experience leading globally distributed teams and partners; strong global/cultural awareness.
  • Excellent verbal and written communication skills.
  • Outstanding collaboration skills and ability to work across various business units and job levels to complete on a project with tight deadlines.

Nice to have

  • An appreciate of how Automation / RPA / AI can be used to improve processes, and where ‘keeping humans-in-the-loop’ is required
  • Technical expertise: Knowledge of Adobe systems and platforms required to operationalize promotional workflows and customer journeys for the individual and B2B businesses, across both direct and indirect routes-to-market, an advantage.

What the JD emphasized

  • Own the end-to-end intake and governance pathway for promotions
  • Ensure end-to-end operational readiness for promos
  • Coordinate all aspects of the key promotional initiatives globally