Senior Mortgage Loan Officer (cleveland, Oh)

Redfin Redfin · Seattle · Cleveland, OH

This role is for a Senior Mortgage Loan Officer at Rocket Mortgage, focusing on guiding clients through the mortgage process, promoting company advantages, building client rapport, and achieving sales goals. It requires NMLS licensing and emphasizes sales aptitude, learning, communication, empathy, and adaptability. The role is product-focused within the fintech domain and is not AI-related.

What you'd actually do

  1. Promote the significant advantages of working with Rocket Mortgage.
  2. Build rapport with clients to ensure we are identifying the solution that meets their needs.
  3. Guide clients in obtaining mortgages by answering their questions, collecting necessary documents and verifying information.
  4. Advise on the home buying or refinance process, providing exceptional client service along the way.
  5. Respond to potential inquiries from company-generated prospects.

Skills

Required

  • NMLS Licensed
  • Sales Aptitude
  • Communication Skills
  • Empathy
  • Adaptability

Nice to have

  • Sales experience is not required
  • Dedication To Learning

What the JD emphasized

  • NMLS Licensed
  • sales goals
  • Adaptability