The Education Consultant works in a high-energy and dynamic environment, delivering training to multiple customers in a variety of industries. This position is responsible for the delivery of instructor-led onsite and virtual end user training.
The Education Consultant works in partnership with the professional services implementers to assess customer training needs, develop custom agendas and materials (written and elearning tutorials), and deliver quality training to ensure optimal user adoption.
The ideal candidate possesses a passion for training, has excellent communication skills, can deliver instructor-led onsite and virtual-classroom sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change.
- Understand the NetSuite application in all functional areas as they relate to customer learning requirements
- Learn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge
- Take full ownership of multiple concurrent customer training projects. Interact with customer as needed for logistics, knowledge transfer and follow-up.
- Participate in customer training requirements definition and training scoping conversations
- Recommend business best practices from a user adoption, training and business management perspective
- Incorporate learning industry best practices and techniques in daily engagements
- Apply expert knowledge of the NetSuite application to solve the customer business challenge
- Deliver live instructor led training sessions onsite at customer locations
- Deliver virtual interactive online sessions and webinars
- Deliver customer specific end user training based on their implementation project scope
- Develop customer specific end user training and reference materials (print and/or eLearning), leveraging NetSuite Universal Content Library assets
- Work with NetSuite implementers to develop end user adoption strategies and training plans for customer implementation projects
- Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of training services
- Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management
- Act as a subject matter expert to mentor colleagues globally and to contribute to curriculum development
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Career Level - IC3