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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
The Global Network Operations team keeps Salesforce's production network running reliably, 24x7, across every region in the world. As a Senior Network Engineer on this team, you'll own the health and stability of the infrastructure that millions of customers depend on every day — diagnosing complex incidents, driving proactive improvements, and partnering with engineering teams to make the network smarter and more resilient over time. This is a high-impact role for someone who thrives at the intersection of deep technical work and real customer outcomes.
What You'll Be Doing
- Own incident management across the production network, performing break/fix and proactive maintenance to resolve outages and reduce future risk
- Diagnose and resolve complex network issues — performing root cause analysis on all customer-impacting events and implementing lasting solutions
- Isolate hardware and software faults on network devices and collaborate with vendors to drive resolution
- Perform proactive network maintenance including code upgrades, hardware refreshes, config updates, peering/transit turn-ups, and decommissions
- Provide third-line support for network-related customer issues, bringing technical depth and clear communication to high-stakes situations
- Drive service ownership within the Network Cloud — improving alerting, incident handling, change management processes, and automation
- Work closely with engineering teams to identify and implement improvements that increase network stability and reduce outage potential
What We're Looking For
Required Qualifications
- High level of proficiency with TCP/IP networking, architecture, and core technologies including MPLS, BGP, OSPF, DNS, and HTTP
- Hands-on experience with Cisco and Juniper router and switch hardware installation and fault diagnosis
- Experience deploying and managing large-scale distributed network environments
- Knowledge of firewall and access-list configuration and troubleshooting
- In-depth experience working in Unix/Linux environments
- Strong background in performance analysis, systems software, and systems architecture
- Data-driven approach to system performance — comfortable with empirical monitoring and using metrics to guide decisions
- Strong analytical problem-solving skills with the ability to handle multiple priorities simultaneously
- Excellent written and verbal communication skills, with a collaborative, team-oriented working style
- Ability to participate in an on-call rotation providing weekend network engineering support
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred Qualifications
- Proficiency configuring and troubleshooting load balancers, with emphasis on F5
- Strong skills in packet analysis and network analysis tooling
- Experience deploying, customising, and scaling network monitoring solutions
- Proficiency in scripting or programming — Python, Perl, or similar
What's in It for You
You'll join a world-class network operations team with genuine global scope — collaborating across time zones on infrastructure that underpins one of the most trusted platforms in enterprise software. At Salesforce, we invest in your growth through learning opportunities, stretch projects, and a culture that values curiosity and shared ownership. You'll have the autonomy to drive meaningful improvements, and the support of a team that takes quality seriously.
Our Commitment to Equality
Salesforce is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.