Senior Operations Manager

Uber Uber · Consumer · Buenos Aires, Argentina +2 · Operations

This role is for a Senior Operations Manager on the LatAm Travel team at Uber. The primary focus is on setting vision, strategy, and execution for airport operations across Latin America. Responsibilities include strategic ownership, OKR management, business insight generation, problem-solving, process optimization, product collaboration, and stakeholder management. The role requires strong project management, analytical skills, and the ability to translate data into actionable plans. While exposure to AI-driven tools is a plus, the core function is not AI/ML development.

What you'd actually do

  1. Lead airport operations initiatives across LatAm by proactively identifying business needs, prioritizing projects, and defining the best path to achieve strategic objectives.
  2. Own key metrics and OKRs, providing strategic direction and ensuring consistent execution across initiatives to meet regional targets.
  3. Translate operational and financial data into actionable insights and strategic plans. Develop a deep understanding of the key levers that drive business performance.
  4. Identify root causes of risks and opportunities, develop practical solutions, and evaluate trade-offs to recommend the most effective approach. Balance hands-on execution with strategic guidance across diverse airport contexts.
  5. Design, implement, and scale core processes and analyses across LatAm. Continuously review performance to ensure strong regional oversight while enabling tailored, market-specific approaches.

Skills

Required

  • project management
  • analytical skills
  • stakeholder management
  • problem-solving ability
  • operationalize processes
  • identify business needs
  • prioritize projects
  • define strategic objectives
  • own key metrics and OKRs
  • strategic direction
  • ensure consistent execution
  • meet regional targets
  • translate operational and financial data into actionable insights
  • develop strategic plans
  • deep understanding of key levers
  • identify root causes of risks and opportunities
  • develop practical solutions
  • evaluate trade-offs
  • recommend effective approach
  • balance hands-on execution with strategic guidance
  • design, implement, and scale core processes
  • ensure strong regional oversight
  • enable tailored, market-specific approaches
  • partner closely with Product teams
  • propose and prioritize features
  • measure impact
  • advocate for launches
  • ensure regional needs are reflected in product development
  • lead cross-functional initiatives
  • build strong relationships with global and local partners
  • 5+ years of professional and demonstrated experience
  • Make strategic decisions based on data analysis and interpretation
  • Experience getting in the weeds of data
  • ability to see the big picture
  • Portuguese or Spanish and English proficiency
  • interpeting and presenting data to various audiences
  • Demonstrate optimism, respect others, and work well in a team
  • Ability to work with people from diverse backgrounds and responsibilities
  • Maintains healthy working relationships, even in disagreements
  • Ability to optimally manage and prioritize complex operations
  • deliver results in a fast-paced and ambiguous environment
  • maintaining high-quality work standards
  • Ability to plan complex or multi-faceted projects with cross-functional teams
  • defining timelines, deliverables, interdependencies, and resource allocation

Nice to have

  • Experience working with Cross Functional teams
  • Experience in Operations, Consulting or related.
  • Exposure to AI driven tools or advanced analytics to improve operational efficiency
  • Experience turning complex data into actionable plans

What the JD emphasized

  • 5+ years of professional and demonstrated experience
  • Data-Driven Mentality
  • Portuguese or Spanish and English proficiency
  • Executional Excellence
  • Planning & Organization