About the Role
The Senior Operations Manager for Uber Rides in Denmark is a critical role within our Northern Europe rides organization, working closely with the Country Manager in Denmark to drive Uber's growth and success in Denmark.
You will be primarily responsible for executing and driving projects which promote driver and rider growth, satisfaction, and operational excellence in Denmark. This includes managing local operations, driver & rider growth initiatives, new product launches, problem-solving, process improvements, and finding efficiency levers, and ensuring Uber provides the most preferred service.
This role is ideal for individuals with a passion for improving systems and a commitment to operational excellence to grow Uber in Denmark. The successful candidate will drive innovation in Denmark's operations while supporting Uber's mission to transform mobility.
What you'll do:
- Performance Monitoring & Forecasting: Continuously monitor and forecast platform performance using analytics. Deep-dive into reasons for underperformance, identify opportunities, and implement action plans for improvement.
- Operational Efficiency & Automation: Identify areas to improve operational efficiency and strategically increase the automation of critical processes across the Denmark market.
- Enhance Driver and Rider Satisfaction: Manage processes and engagements to ensure consistently high driver & rider satisfaction and a positive experience on the platform.
- Root Cause Problem Solving: Identify the root cause of both risks and opportunities. Propose multiple, practical solutions, and weigh trade-offs to recommend and implement the best approach.
- Product Improvement & Collaboration: Proactively identify and search for new product features or improvements that can enhance the driver experience and increase marketplace efficiency. Measure the impact of these changes and collaborate with global Product teams for successful launches.
What we are looking for:
- a few years of experience in operations, management consulting or strategy work (e.g. launching new products or processes, managing or executing projects, or solving business problems with data).
- Strong execution skills with attention to detail
- Strong Analytical skills: comfortable working with data using Google Sheets and knowledge of SQL
- Problem solving: You like to solve problems - you can break down problems in a structured manner and use creativity, data-backed insights, and critical thinking to solve them
- Teamwork: Demonstrate optimism, respect others, and promote a team environment where individuals can communicate and contribute freely.
- Strong English and Danish language skills (native/professional), with the ability to tailor messages to different audiences
---- Preferred Qualifications ----
- Business Acumen: Understanding of how our business operates and how it makes money and sustains profitable growth, now and in the future
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to rapidly changing business conditions and priorities.
- Cross-functional collaboration: Work collaboratively with local, regional and global teams like policy, communications, product, marketing, legal and customer support
- Familiarity with SQL, AI or automation tools to drive efficiencies in operational and data driven work streams
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.