Senior Platform Architect

ServiceNow ServiceNow · Enterprise · Warsaw, Poland · Customer Outcomes

This role is for a Senior Platform Architect at ServiceNow, focusing on helping customers establish a technical foundation and design solutions using the ServiceNow Platform. The role involves advising customers on best practices for instance strategy, technical governance, data, integrations, and platform health. It's a consultative position guiding customers, partners, and internal teams to deliver successful solutions and translate business goals into a customer roadmap. The role also supports sales efforts and contributes to platform expertise. While the role mentions leveraging or critically thinking about integrating AI into work processes, it is primarily a platform architecture and customer success role, not a core AI/ML development or research position.

What you'd actually do

  1. Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  2. Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  3. Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
  4. Manage technical governance, and a delivery operating model and governance.
  5. Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.

Skills

Required

  • Polish language proficiency as mandatory (Native or C level)
  • 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
  • Management consulting experience
  • Success driving complex issues through analysis and resolution
  • Industry domain expertise
  • Large program experience leading architecture and design
  • Enterprise architecture experience
  • Cloud application technology experience
  • Right to work in country

Nice to have

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.

What the JD emphasized

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.