This role serves as a trusted partner to senior leadership, driving large-scale initiatives that improve operational effectiveness, organizational scalability, and business performance. The successful candidate will be responsible for establishing governance frameworks, delivering executive-level reporting and insights, and ensuring strategic programs are executed consistently across a rapidly growing global organization. A key focus of this role will be supporting OCI's commitment to industry-leading levels of Data Center Uptime, Availability, Reliability, Operational Resilience, and Service Continuity. Through effective governance, operational analytics, strategic planning, and program leadership, you will help ensure operational risks are proactively identified and mitigated, performance standards are consistently achieved, and the organization is positioned to scale while maintaining the highest levels of uptime and customer trust.
This is a highly visible role requiring exceptional stakeholder management, operational leadership, business analysis, program management, and communication skills. The ideal candidate will have a proven track record of leading complex cross-functional initiatives, establishing governance mechanisms, and driving strategic outcomes in large-scale data center, cloud infrastructure, or technology environments.
Strategic Planning & Business Transformation
- Partner with senior leadership to define and execute strategic priorities across the global Data Center Operations organization.
- Lead complex cross-functional programs and initiatives that drive operational maturity, scalability, and organizational effectiveness.
- Translate business objectives into actionable roadmaps, milestones, and measurable outcomes.
- Identify opportunities for process optimization, organizational simplification, and operational efficiency improvements.
- Drive business transformation initiatives that support OCI's growth and evolving operational requirements.
Governance & Operational Excellence
- Establish and maintain governance frameworks to ensure strategic initiatives are executed consistently and effectively at scale.
- Develop mechanisms to monitor progress, manage risks, track dependencies, and drive accountability across multiple stakeholder groups.
- Facilitate executive governance reviews, steering committees, and operational business reviews.
- Define and implement standards for program execution, reporting, decision-making, and performance measurement.
- Ensure organizational priorities, commitments, and action items are effectively tracked through to completion.
- Proactively identify execution risks, gaps, and barriers to success, escalating and driving resolution where appropriate.
Stakeholder Management & Program Leadership
- Influence and align stakeholders across multiple organizations without direct management authority.
- Build strong partnerships across technical and business functions to ensure successful program delivery.
- Facilitate cross-functional planning, prioritization, and decision-making activities.
- Act as a trusted advisor to leaders by providing objective analysis, recommendations, and operational insights.
- Foster alignment between strategic objectives and operational execution across geographically distributed teams.
- Establish and maintain governance frameworks to ensure strategic initiatives are executed consistently and effectively at scale.
- Develop mechanisms to monitor progress, manage risks, track dependencies, and drive accountability across multiple stakeholder groups.
- Facilitate executive governance reviews, steering committees, and operational business reviews.
- Define and implement standards for program execution, reporting, decision-making, and performance measurement.
- Ensure organizational priorities, commitments, and action items are effectively tracked through to completion.
- Proactively identify execution risks, gaps, and barriers to success, escalating and driving resolution where appropriate.
Operational Analytics & Executive Reporting
- Develop and manage executive dashboards, scorecards, KPIs, and performance reporting frameworks for Data Center Operations.
- Transform complex operational and business data into actionable insights and strategic recommendations.
- Conduct operational analysis to identify trends, risks, opportunities, and improvement initiatives.
- Provide leadership with clear visibility into organizational performance, program health, and strategic progress.
- Deliver executive-level presentations, business reviews, and performance updates on a regular cadence.
- Drive data quality, reporting consistency, and operational transparency across the organization.
Required Qualifications
- 10+ years of experience in Data Center Operations, Business Operations, Program Management, Strategy & Operations, Technical Program Management, Business Analysis, or related disciplines.
- Demonstrated experience leading large-scale strategic initiatives and cross-functional programs within complex global organizations.
- Proven ability to establish governance frameworks and operating models that drivje execution and accountability at scale.
- Strong business acumen with the ability to translate strategic objectives into measurable business outcomes.
- Extensive experience developing executive reporting, dashboards, KPIs, scorecards, and operational performance frameworks.
- Advanced analytical and problem-solving skills, with the ability to synthesize complex information into actionable recommendations.
- Exceptional stakeholder management and influencing skills, including experience working with executive leadership.
- Experience driving organizational change, business transformation, and continuous improvement initiatives.
- Strong understanding of project and program governance, risk management, dependency management, and operational planning.
- Excellent written, verbal, and presentation skills, with the ability to communicate effectively to technical and non-technical audiences.
- Ability to navigate ambiguity, manage competing priorities, and drive outcomes in fast-paced environments.
- Strong familiarity with Data Center Operations, Cloud Infrastructure, or large-scale technology organizations.
Preferred Qualifications
- Experience supporting hyperscale cloud, infrastructure, or Data Center Operations organizations.
- Experience in Business Operations, Chief of Staff, Strategy & Operations, PMO, or operational governance functions.
- Lean, Six Sigma, Kaizen, or continuous improvement certifications.
- Advanced Business Intelligence and Analytics experience, including Power BI, Tableau, Looker, or similar platforms.
- Project Management certifications such as PMP, PRINCE2, or PgMP.
- Experience developing enterprise governance models and executive operating rhythms.
- Experience with Atlassian products, including Jira and Confluence.
- ITIL certification or experience operating within IT Service Management environments.
- Experience supporting executive business reviews, organizational planning, and operational governance functions.
- Working knowledge of Data Center infrastructure, including Mechanical & Electrical (M&E) systems, capacity planning, server hardware, structured cabling, and facility operations.
Career Level - IC5