Senior Principal Technology Consultant-security Operations

ServiceNow ServiceNow · Enterprise · Chicago, IL +1 · Consulting

This role is for a Senior Principal Technology Consultant specializing in Security Operations at ServiceNow. The consultant will design and implement processes on the ServiceNow platform to achieve customer outcomes, focusing on security operations workflows. This involves applying platform knowledge, designing efficient workflows, drafting user stories, providing feedback to product development, and working with partners. The role requires significant experience in professional services or client-facing roles, with a preference for security operations consulting and domain expertise. While the company mentions AI-enhanced technology, the core responsibilities of this role are focused on platform configuration, process design, and client consulting within the Security Operations domain, not on building or directly working with AI/ML models.

What you'd actually do

  1. Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows.
  2. Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
  3. Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
  4. Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
  5. Provide feedback to product development to improve the product based on experiences gained with customers.

Skills

Required

  • Minimum of 10 years of experience within a professional services organization or a similar client-facing, billable role.
  • Ability to travel up to 50%

Nice to have

  • Current experience security operations consulting engagements is preferred.
  • Industry domain expertise in Security Operations is preferred.
  • CISSP or equivalent certifications are highly preferred.
  • JavaScript proficiency is preferred.
  • Ability to fulfill technical consultant tasks as needed.
  • Experience driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • Ability to acquire all certifications in the “certification preferred” list within 90 days of hire.
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Developer
  • ServiceNow Certified Data Foundations
  • ServiceNow Vulnerability Response Implementations Certification
  • ServiceNow Security Incident Response Certification