We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
**Your Opportunity **
Our Product Analytics team is looking for a Senior Analyst to modernize and scale our data governance, help us uncover deep insights into our customer and user engagement across the product portfolio, and deliver relevant and measurable intelligence to Product leadership. Our goal is maturing the analytic capabilities of our product organization, and realizing what is possible with the incredible amount of business, user, and customer data New Relic generates.
Who You are
You’re a self-starter who’s able to work in a fast-paced, ambiguous environment. Proven attention to detail and an ability to leverage AI tools to drive efficiency and impact will enable you to successfully partner with Marketing, Sales, Product, and Engineering to build business narratives, metrics, and analysis. Additionally, you will define and test hypotheses, and deliver practical insights through data visualizations. You will succeed by having an eye on the big picture and being able to challenge the status quo. Ask the hard questions to ensure investment of time and resources is warranted.
What You’ll Do
- Establish and advocate for AI-powered governance workflows to ensure telemetry data is automatically standardized, while leveraging LLMs to maintain dynamic data dictionaries and a "single source of truth"
- Conduct in-depth data analysis of product usage and financial data to identify trends, behaviors, and corresponding business impact to inform development decisions
- Develop and maintain a balanced set of KPIs that assess the success of product initiatives, including product adoption, revenue impact, and customer retention
- Create and present data-driven reports and presentations to stakeholders, demonstrating how product improvements positively impact the bottom line
- Stay current with emerging AI tools for data discovery, automated governance, and advanced analytics to make well-informed, data-driven recommendations
Your Qualifications
Must-have:
- Bachelor's degree in quantitative field (Business, Economics, Statistics, Computer Science, Engineering or related field) and 6 years experience, with at least 2 years in Product Analytics
- Advanced proficiency in SQL and Python, including the use of AI-assisted workflows (e.g., GitHub Copilot, LLMs) to accelerate code development, automate documentation, and enhance data exploration
- Proven ability to independently lead the end-to-end analytics lifecycle, from building pipelines and data modeling to driving data governance by defining standards, improving data quality, and managing metadata
- Expertise in building scalable reporting and self-service dashboards using tools like Tableau or Looker
- Demonstrated history distilling complex findings into precise, actionable insights for executive leadership
- Practical experience applying statistical methods (such as regression, classification, or time-series analysis) to solve real-world business problems and validate product hypotheses
Nice-to-have:
- Hands-on experience with OpenMetadata or similar data discovery and cataloging platforms
- Prior experience collaborating with engineering to deploy and monitor AI/ML models (e.g., churn prediction or propensity models) for sustained business impact
- Familiarity with the observability space or experience using the New Relic platform to analyze telemetry data
_ _Please note that visa sponsorship is not available for this position.
#LI-MS1
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy