Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.
As a Senior Product Associate in Personalization and Customer Insights team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development. Supports the development of our product strategy and roadmap. Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
- Collaborates with product managers to engage stakeholders and define user workflows, requirements, stories, and customer value. Leads day-to-day activities related to analysis, project management, and delivery of recommendations product strategy initiatives
- Synthesizes information, identify trends and blind spots, and develop compelling narratives focused on personalization and product strategy to enhance the customer experience. Communicates the product vision to cross-functional stakeholders, translating complex concepts into clear, accessible content and visualizations
- Transforms research and data into actionable insights, implications, and initiatives that support strategic objectives and foster team alignment. Prepares and deliver content and reports to periodically update a range of stakeholders—including adjacent teams and executive management across lines of business—on roadmap progress, delivery milestones, and product strategy
- Applies analytical and data-driven rigor to decision-making processes when launching new features, conducting experiments, and analyzing customer behavior
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- BS in a technical field such as Computer Science, Analytics, Engineering Management, or comparable field of study
- Exposure to product life cycle activities including discovery and requirements definition. Emerging knowledge of data analytics and data literacy
- Demonstrated ability to present information clearly and listen actively, with strong communication and visual storytelling skills.
- Basic proficiency in data extraction and manipulation using SQL or similar languages to evaluate product performance.
- Genuine passion for digital experiences, with adaptability and a positive attitude in fast-paced and ambiguous environments.
- Ability to analyze data, investigate details, and develop hypotheses for validation through market testing or experimentation.
- Willingness to embrace ambiguity and participate in iterative processes to improve strategy, data visualizations, and priorities through experimentation.
Preferred qualifications, capabilities, and skills
- Foundational knowledge of current digital banking trends and emerging industry practices.