About the team
About the team
The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design
We are a multidisciplinary team. Our roles include product design, content design, experience research, design systems, and design operations. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.
About the role
About the role
As a senior product designer within our CRM Experience team, you’re responsible for understanding customer needs, developing ideas and direction, and working with cross-functional teams to deliver outstanding experiences for real estate agents. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home, and our agent partners are an important part of that mission.
Responsibilities
- Design digital experiences for web, iOS, Android, and operator platforms
- Work closely with product managers, researchers, content designers, and engineers
- Propose, test, and evaluate ideas that improve Zillow customer experiences
- Lead design activities like journey mapping, co-design sessions, prototyping, design critique, and user testing
- Present design work and regularly engage with partners for feedback
- Advocate for customer needs throughout the design process
- Lead projects independently and deliver high-quality work on time
- Contribute, learn, grow, and have fun
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company.
This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the Company. Employees may live anywhere in Mexico, with availability to travel to Mexico City, as we recommend attendance at occasional office events.
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.
Who you are
- Strong communication and collaboration skills
- 5–7 years as a product designer, user experience designer, or similar role
- Experience working reliably with diverse, cross-functional teams
- Experience identifying customer insights through user research and discovery activities
- Experience developing design strategies that address customer and business problems
- Experience crafting products and services using human-centered design principles
- Experience shipping products that get meaningful results for customers and businesses
- Experience making effective decisions and managing design project work
- Examples of high quality interaction and visual design work in a design portfolio
- Examples of critical thinking, creativity, and risk-taking in design projects
- Expertise with design, prototyping, and AI tools
- Please submit a portfolio and resume with your application
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.