At Amazon Web Services (AWS) Professional Services, we’re hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS.
Amazon Web Services (AWS)에서는 AWS 컨설턴트, 외부 파트너 및 고객을 리딩할 Engagement Manager를 찾고 있습니다. Engagement Manager는 고객이 비즈니스 목표를 실현할 수 있도록 AWS 클라우드를 활용한 다양한 유형의 프로젝트의 딜리버리를 리딩합니다.
Key job responsibilities DELIVERY · Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes. · Demonstrated hands on expertise in project management and agile best practices across large and complex engagements. · Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria. · Manages engagement goals and leads teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items. · Ability to take ownership, work under pressure, stay within budget and meet deadlines.
SOLUTIONS · Lead individuals, teams or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs, and potentially others to achieve those goals while understanding the customer environment and addressing any limitations to execution. · Ability to apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes. · Ability to apply business and financial acumen to achieve measurable business results for customer success.
COMMUNICATION · Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management. · Interfaces with various customers and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project-level resources such as SMEs. · Plans and oversees the preparation and distribution of project communications.
TEAMING · Proven success in working with dispersed teams and executive leadership in a complex customer environment. · Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project. · Proven experience working in a matrixed environment, managing multiple stakeholders. · Ability to influence, negotiate, resolve conflicts and achieve results through others who are not direct reports.
주요 업무는 아래와 같습니다.
딜리버리
- 고객의 요구 사항, 사업영역 및 성공지표에 대한 이해를 바탕으로 AWS 영업, 프리세일즈, 트레이닝 및 지원 팀과 협력하여 고객의 기대를 상회하는 솔루션을 제공
- 복잡한 프로젝트 전반을 관리하고, 애자일 모범 사례에 대한 전문 지식 제공
- 프로젝트 거버넌스 계획/일정, 팀 목표, 주요 마일스톤, 예산 관리와 성공지표 정의를 포함하는 프로젝트 life cycle의 모든 단계를 성공적으로 계획, 구성 및 관리
- 프로젝트팀이 고객의 비즈니스 성과와 목표를 달성하도록 이슈, 리스크, 의사 결정 및 업무를 관리 및 지원
- 예산과 마감일의 압박 속에서 책임감을 가지고 일할 수 있는 능력 솔루션
- 고객의 환경과 제약 사항에 대한 이해를 바탕으로 개인 혹은 다양한 조직을 리딩하여 프로젝트 목표를 분석하고 달성하기 위한 계획 수립을 통해 AWS 팀 멤버, 관계자 / SME 및 서드 파티의 목표 달성을 지원
- 전략적 사고를 통해 프로젝트 목표를 달성하기 위한 계획의 수립 및 실행
- 고객의 사업/재무적인 목표 달성을 지원 커뮤니케이션
- 뛰어난 프레젠테이션 및 의사 소통 (구두 및 서면) 능력
- 외부 경영진 레벨 및 내부 AWS 이해 관계자와의 커뮤니케이션 팀워크
- 복잡한 고객 환경에서 다양한 팀 및 경영진과의 협력 도출
- Cross functional (로컬 또는 원격) 팀원, 주요 관계자, 임원 및 프로젝트에 관여하거나 영향을 받는 개인 또는 조직을 효과적으로 통합하고 동기를 부여하며 관계를 구축
- 매트릭스 환경에서 다양한 업무 관계자를 관리
- 다른 팀과의 협상, 갈등 조정, 긍정적인 영향력 행사 및 성과 도출
A day in the life This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed. 고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위해 고객을 방문해야 할 수 있습니다.
About the team AWS Global Services AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
다양성 AWS는 다양한 경험을 중요하게 생각합니다. JD에 나와 있는 자격 및 기술을 모두 충족하지 못하더라도 지원자가 지원하도록 권장합니다. 경력을 이제 막 시작하였거나, 전통적인 경력을 쌓지 않았거나, 조금 다른 경험을 쌓았다고, 지원을 중단하실 필요는 없습니다.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS를 선택해야 하는 이유 아마존 웹 서비스 (AWS) 는 세계에서 가장 포괄적이고 널리 채택된 클라우드 플랫폼입니다.우리는 클라우드 컴퓨팅 시장을 개척했으며 혁신을 멈추지 않았습니다. 이것이 바로 가장 성공적인 스타트업부터 Global 500 기업에 이르는 고객이 AWS의 제품 및 서비스 제품군을 신뢰하는 이유입니다.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
포용적인 팀 문화 AWS에서는 배우고 호기심을 갖는 것이 우리의 본능입니다.직원이 주도하는 어피니티 그룹은 서로 다른 점을 자랑스럽게 여길 수 있는 포용의 문화를 조성합니다.
Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
멘토십 및 경력 개발 우리는 세계 최고의 고용주가 되기 위해 노력하면서 지속적으로 성과 기준을 높이고 있습니다.그렇기 때문에 더 다재다능한 전문가로 발전하는 데 도움이 되는 지식 공유, 멘토십 및 기타 경력 개발 리소스를 찾을 수 있습니다.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
일과 삶의 균형 우리는 일과 삶의 조화를 중요하게 생각합니다.직장에서의 성공을 위해 가정에서의 희생을 감수해서는 안 됩니다. 그렇기 때문에 유연한 근무 시간과 근무 방식이 우리 문화의 일부입니다.직장과 가정에서 지지받는다고 느낄 때 클라우드로는 달성할 수 없는 것이 없습니다.
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Basic Qualifications
- Bachelor's degree in STEM field
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Experience overseeing roadmap strategy and definition throughout the product life cycle from concept to end of lifecycle
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- 5+ years of product or program management, product marketing, business development or technology experience
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams
- 7+ years of product or program management, product marketing, business development or technology experience
- Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives
- Experience in product development within a technology company
- Experience with A/B testing, experimentation, and metrics-driven product development
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.