About the Role
At Uber, we’re building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid future, with AVs operating alongside drivers and couriers, each bringing their unique capabilities to the table. As the largest on-demand mobility and delivery platform in the world, with our deep expertise in marketplace management, fleet utilization, and local operations — Uber is uniquely positioned to help AV companies deploy and scale their technology globally.
As the Senior Product Manager for Autonomous Delivery Experiences, you will sit at the forefront of human machine interaction. You will be responsible for defining and delivering the end-to-end consumer journey for how consumers order and receive autonomous deliveries from sidewalk robots, on-road autonomous vehicles, and aerial drones.
You will turn a high-tech logistical interaction into an intuitive, delightful, and trustworthy experience. You will solve novel UX challenges, including how Merchants and Eaters smoothly rendezvous with AVs to load and receive their orders.
What the Candidate Will Do
- Deeply Understand Users: dive deep into user archetypes and how they interact with autonomous delivery form factors
- Define the Product Vision: Own the product roadmap for the Eater-facing autonomous delivery lifecycle, including discovery, education, tracking, and the physical handoff
- Build Trust Through UX: Design intuitive experiences that meld robotic capabilities with Eater expectations
- Handle the Unexpected: Architect resilient "unhappy paths" and recovery flows which ensure that, when something goes wrong, consumers have a path to make things right.
- Cross-Functional Leadership: Serve as the connector between the Engineering, Design, Operations, and external AV Partner teams.
Basic Qualifications
- Minimum 6+ years of product management experience, with a track record of shipping consumer-facing mobile products.
- Bachelor's degree or equivalent
- User-Centricity: Deep empathy for the user and experience working closely with Product Designers to solve complex UI/UX interactions.
- Technical Fluency: Ability to discuss API constraints, hardware-software integration, and latency issues with engineering teams and external Partners. You don't need to be a roboticist, but you must be able to speak their language.
- Strategic Execution: Proven ability to break down ambiguous problems into actionable milestones and ship them while working with numerous cross-functional teams.
- Data-Driven: Experience using data to drive product prioritization, setting success metrics, and iterating based on results.
Preferred Qualifications
- Prior experience in robotics or autonomous vehicles
- Strong understanding of multi-sided marketplaces
- Ability to iterate quickly, test hypotheses, be incorrect, and adapt based on results
- A strong consumer intuition where your best guess proves to be correct much more often than not
For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.