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Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Field Service & Operations organizations are navigating a once-in-a-generation shift driven by AI. They are pivoting from reactive to predictive service organizations, redefining how they manage their workforces, assets, and operations in the physical world.
Compounding these pressures, these businesses are also struggling to manage their diverse workforces particularly their large population of deskless, shift-based workers. Today, these workers face a massive engagement crisis, with 76% of frontline employees reporting severe burnout due to rigid scheduling, disconnected applications and financial stress. For businesses, this burnout drives staggering attrition rates over 60%, which costs enterprises millions.
As part of the Salesforce Field Service & Operations business, Frontline Workforce Management (WFM) is transforming how organizations support, optimize, and retain this critical workforce through a mobile-first approach. We are empowering shift managers with AI-powered forecasting and shift planning tools to generate and staff highly optimized schedules to meet their critical business demands and support their workforce. We are also transforming the day to day for deskless workers, reducing the strain of managing their schedules while also giving them greater ability to meet their financial objectives.
Your Mission
As the Senior Product Manager for Frontline Shift Experience, your mission is to build an elite, consumer-grade experience mobile experience that directly alleviates the financial strains and cognitive stress that tax the frontline. You will delight and engage this workforce with Agent-powered experiences that help them effortlessly optimize their hours, pick up open shifts, and manage availability.
Key Responsibilities
- Drive the WFM Frontline Strategy: Define and execute the end-to-end product roadmap for the deskless worker interface within the new Salesforce WFM ecosystem, prioritizing features like autonomous shift bidding, peer-to-peer shift trading, open-shift routing, and mobile time-capture.
- Strategic WFM Product Alignment: Work closely with the product leader for Frontline Workforce Management on the broader strategy and execution plan for the product suite, ensuring the worker interface seamlessly inherits complex backend scheduling guardrails, labor compliance rules, and operational data.
- Pioneer Agentic Frontline Guidance: Embed an AI Shift Agent directly into this dedicated mobile-first app to enable workers to resolve scheduling conflicts, execute trades, and optimize their hours through simple, natural language.
- Conquer Mobile Fragmentation: Lead the technical and strategic collaboration with our internal engineering teams to deliver an integrated, offline-capable, and frictionless shift lifecycle that replaces fragmented legacy tools.
- Effectively Manage Ambiguity and Change: Thrive in a fast-evolving, "0→1" product environment, quickly adapting and pivoting product strategy across what you are accountable for as user behaviors and platform capabilities mature.
- Get It Done Execution: Take personal accountability and complete ownership to deliver exceptional results, breaking down complex integration challenges into clear, executable product requirements (PRDs).
- Be the Voice of the Frontline: Spend time in the field with shift-based workers to deeply understand their real-world environment, translating user empathy into strong product judgment and design decisions that actively combat worker burnout.
Qualifications
- Experience: 5–8+ years of product management experience, with a proven track record of shipping highly successful consumer mobile applications, enterprise collaboration tools, enterprise platform integrations, or conversational UI/UX.
- Domain Focus: Deep familiarity with shift-based work dynamics (bidding, trading, compliance, and time-tracking) within Field Service, Workforce Management (WFM), retail, logistics, or gig-economy software (e.g., UKG, Connecteam, Deputy).
- Matrixed Leadership Excellence: Proven ability to influence, inspire, and align multiple product domains and platform business units without direct reporting authority.
- Strong Product Judgment: Demonstrated mastery of product depth and breadth, balancing complex backend labor rules and enterprise compliance with a radically simple, intuitive worker interface.
- Technical Literacy: Strong understanding of modern application integration, including APIs, webhook architectures, real-time sync, and conversational platform constraints.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.