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Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Insurance is at the forefront of delivering purpose-built solutions that power the digital transformation of Insurance businesses. Salesforce Insurance is a part of Salesforce Financial Services Cloud within Industries, one of our fastest-growing and market-leading offerings. Our mission is to enable insurance companies globally to navigate their digital transformation journeys, equipping them with the tools to innovate, enhance operational efficiency, and deliver unparalleled customer and partner experiences. We achieve this by providing out-of-the-box, insurance-specific processes that are focused on front, middle and back-office, with a robust and deeply integrated insurance data model, and rich capabilities that empower our clients to differentiate and lead in a dynamic market.
We are inspiring the future of insurance business with AI+ Data +CRM. We help companies connect with customers, employees, partners and stakeholders in business transformation, leveraging our platform in over 60 countries—from startups to Fortune 500 enterprises. Our customers rely on our purpose-built products to grow their businesses, deliver outstanding user experiences and provide personalized service to their customers. At Salesforce, we believe that business is the greatest platform for change. If you’re looking to drive innovation, create impact at scale, and work on meaningful technology, you’ve come to the right place.
We are seeking a Product Manager with a strong focus on technology-driven solutions for Insurance. In this role, you will lead the end-to-end product lifecycle, from ideation to execution, with a goal of leveraging artificial intelligence tools, Salesforce product and technology stack to enhance. You will collaborate closely with cross-functional teams, including engineering, UX and other stakeholders (Research and Insights, Competitive Intelligence, Product Solutions, Product Marketing, etc) to develop and deliver cutting-edge products tailored for the unique challenges of the Insurance industry.
The ideal candidate has a proven track record of managing and delivering complex products, a deep understanding of using research to uncover customer needs and pain points, distill insights into products that can be deployed with ease, build products with our engineering teams and launch them in collaboration with our GTM teams.
Key Responsibilities:
- Define and execute the product roadmap for insurance, ensuring alignment with business objectives and customer needs.
- Develop and maintain a comprehensive roadmap, balancing customer requirements, market opportunities, and technical feasibility.
- Identify and address key customer pain points ensuring the product delivers measurable value.
- Translate high-level business requirements into detailed product specifications and actionable deliverables. Collaborate with engineering and UX teams to build scalable, intuitive, and high-impact solutions.
- Lead cross-functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones.
- Engage directly with customers, partners, and stakeholders to deeply understand pain points and translate them into actionable product requirements.
- Drive prioritization and trade-offs across user experience, performance, and technical feasibility.
- Leverage data-driven insights to iterate and improve product offerings continuously.
- Partner with sales, marketing, and enablement teams to ensure successful product launches and adoption. Work closely with them to define go-to-market strategies, positioning, and messaging for the product capabilities.
- Stay ahead of industry trends in AI, collaboration, automation, and enterprise service management to drive innovation.
- Serve as the voice of the customer, gathering and analyzing feedback from users, developers, and stakeholders to inform product decisions.
- Regularly present product updates, strategies, and results to **executive team **ensuring alignment with organizational goals.
Required Qualifications:
- 7+ years of experience in product management, with a proven track record of delivering complex technology products, preferably in Insurance domain.
- Bachelor’s Degree or equivalent experience in Computer Science, Engineering, Business, or a related field. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
- Experience collaborating cross-functionally with engineering, UX, marketing, and sales teams.
- Passion for solving complex problems with elegant, scalable solutions.
- Data-driven decision-making approach with strong analytical skills.
- Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.
- Experience in Agile product development, managing backlogs, sprints, and feature releases.
- Proven ability to develop and execute a comprehensive product strategy and roadmap that aligns with customer needs and market opportunities.
- Proven track record of delivering products that drive measurable business impact, including customer adoption, revenue growth, or market share expansion.
- Proven ability to navigate stakeholder alignment and communicate effectively with C-suite executives and external partners.
- Strong understanding of artificial intelligence, machine learning, and their applications in operational settings.
- Ability to thrive in a fast-paced, innovative environment, with a focus on delivering results.
- Prior experience in Insurance domain is a plus but not required.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.
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