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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Experience Services is seeking a Senior Manager, Migration Solutions Architect & Program Manager who sits at the intersection of technical architecture, product expertise, and customer success.
At Salesforce, we understand that today's businesses need to engage with their ecosystem across every channel to be successful. Our vision is to provide our customers and developers with a best-in-class platform to create the next generation of digital experiences. Through a combination of robust out-of-the-box declarative builders , an extensible programmatic platform, a headless content service with powerfully simple tools to author and manage content, out of the box omni-channel support and connection to CRM data - customers will realize faster time-to-market, and greater agility to meet ever-changing needs.
Salesforce Energy & Utilities (E&U) Cloud is at a pivotal moment, transitioning customers from legacy Managed Package (Vlocity/MP) architectures to our modern, on-core E&U Cloud platform.
This is a unique opportunity to sit at the intersection of product strategy, customer success, and technical implementation. You will be the product voice for migration tooling, guiding customers, partners, and internal teams through one of the most significant platform transitions in our industry cloud portfolio.
Salesforce Industries is developing Industry Cloud Applications, an innovative way of delivering a polished, "out-of-the-box" set of applications aligned to industry use cases, radically reducing customers' design and implementation efforts by delivering fully functional leading industry practices on demand.
Key Responsibilities
Migration Strategy & Product Ownership
- Lead migration strategy conversations with customers and partners, acting as the primary technical and programmatic authority for MP-to-Core migration paths
- Own migration program management end-to-end: scoping, planning, risk management, stakeholder alignment, and go-live
- Leverage and evolve migration tooling — including the Assessment Report and OmniStudio Migration Tool — to accelerate and de-risk customer transitions
- Serve as a trusted advisor bridging the gap between Salesforce product teams, SIs, and customer architects
- Partner with Product Management and Engineering to provide field feedback that shapes the migration toolset roadmap (targeting General Availability by release 262, June '27)
- Develop migration playbooks, best practices, and reference architectures for common E&U Managed Package scenarios (Industries CPQ, EPC, billing, field service)
- Engage directly with customer IT, architecture, and business teams to drive adoption of E&U on Core capabilities
- Collaborate with GTM, Solutions Engineering, and Professional Services to support pre-sales migration scoping and post-sales delivery
Customer & Partner Engagement
- Serve as the product expert in customer-facing migration conversations — translating complex technical migration paths into clear, actionable guidance.
- Engage directly with customers, partners, ISVs, SEs, and Professional Services teams to understand migration pain points, document "jobs to be done," and inform product decisions.
- Collaborate with Solution Engineering and Professional Services counterparts to shape migration playbooks and tooling that accelerate time-to-value.
Industries CPQ Expertise
- Apply deep expertise in Industries CPQ (formerly Vlocity CPQ) to ensure migration tooling accounts for CPQ data models, configuration patterns, and customer workflows.
- Partner with CPQ product teams to align migration paths and minimize disruption to customer quoting and billing processes.
Essential Skills
- 10 + years in enterprise software, with deep experience in Salesforce Industries (Vlocity / E&U Cloud)
- Demonstrated expertise in the Managed Package data model and the E&U on Core data model
- Strong understanding of Industries CPQ (EPC, pricing, contracts) including data models, configuration patterns, and enterprise quoting workflows
- Experience in both Solutions Engineering (SE) and Professional Services roles
- Proven ability to manage complex, multi-workstream programs with executive-level stakeholders
- Hands-on experience with OmniStudio (OmniScripts, FlexCards, DataRaptors)
- Proven ability to lead customer-facing conversations on complex technical and product topics, including migration strategy and implementation planning.
- Experience collaborating with or working in Solution Engineering or Professional Services roles — with a strong appreciation for implementation realities and customer success.
- Self-directed, with the ability to break down complex processes, assign actions, and manage progress toward deadlines.
- Excellent written and verbal communication skills; able to engage confidently with C-suite stakeholders and engineering teams alike.
Preferred Skills
- Strong understanding of the Energy & Utilities industry preferred, including utility operations, retail energy, and related technology ecosystems.
- Hands-on experience configuring or developing on the Salesforce Industries platform (OmniScript, FlexCards, DataRaptors, Business Process Libraries).
- Salesforce certifications (Administrator, Developer, Industries CPQ Specialist, or equivalent).
- Prior experience with SAP Utilities, SAP CRM, Bit2Win, Oracle Utilities, or similar utility industry platforms.
- Experience at a global systems integration firm (e.g., Accenture, IBM, PwC, Wipro, Cognizant) in a utility or energy vertical.
- Familiarity with "Jobs to be Done" methodology and Outcome-Driven Innovation.
- Experience with enterprise architecture design and technical solution definition.
- Knowledge of REST/SOAP APIs, JSON/XML, and integration patterns relevant to migration tooling.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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