Senior Product Manager, Tenant Scale

GitLab GitLab · Enterprise · Canada · Remote · Platforms

Senior Product Manager for Tenant Scale within Infrastructure Platforms at GitLab. This role focuses on product strategy for supporting large, complex customers by making tenant data more portable, scalable, and ready for unified deployment across different GitLab environments. The role involves defining requirements for a unified deployment platform, partnering with engineering, and engaging with customers on isolation, regional deployment, and operational readiness.

What you'd actually do

  1. Drive product direction for tenant scale and unified deployment capabilities across GitLab.com, Dedicated, and future deployment models, moving this work from concept into a deployment model teams can build on in your first year.
  2. Define requirements for our unified deployment platform,, including the capabilities needed before tenants can be hosted in a unified deployment unit.
  3. Partner closely with engineering counterparts and highly technical teams to turn infrastructure constraints and platform needs into clear product direction.
  4. Collaborate with product peers across the platforms organization, including teams working on GitLab.com and adjacent infrastructure areas.
  5. Engage with internal and external customers to understand needs related to isolation, regional deployment, compliance, and operational readiness.

Skills

Required

  • Experience managing product work in technical domains such as infrastructure, scalability, platform architecture, software delivery, or cloud services.
  • Ability to work effectively with deeply technical engineering teams and build credibility in discussions about system design, deployment models, and platform constraints.
  • Knowledge of how SaaS or platform-based systems scale, including concepts such as multitenancy, horizontal scalability, autoscaling, workload isolation, and production readiness.
  • Comfort working with customers or internal stakeholders on complex requirements, including operational, compliance, or regional deployment needs.
  • Skill in turning ambiguous technical problems into clear product strategy, priorities, and actionable plans.
  • Experience collaborating across product, engineering, user experience, and other cross-functional partners in a distributed environment.
  • Strength in clear written and verbal communication, especially when explaining complex infrastructure topics to different audiences.

Nice to have

  • Openness to candidates who bring transferable experience from engineering, technical support, or adjacent product roles relevant to large-scale platforms.

What the JD emphasized

  • tenant data more portable, scalable, and ready for a unified deployment model
  • build a platform to horizontally scale our SaaS architecture
  • enable tenant movement between environments
  • isolation and regional requirements are handled
  • support a more cellular architecture
  • move this work from concept into a deployment model teams can build on
  • capabilities needed before tenants can be hosted in a unified deployment unit
  • infrastructure constraints and platform needs
  • operational, compliance, or regional deployment needs
  • ambiguous technical problems into clear product strategy, priorities, and actionable plans