You are passionate about complex product solutions for clients and understand how to leverage client feedback to impact and drive positive results! You thrive on a team that supports product strategy, development and commercialization of payment services! You have found the right team!
As a Senior Product Solutions Associate in JPM Payments’ Trust and Safety Product Sales Specialist team, you will define and configure complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development.
The J.P. Morgan Payments & Commerce team is responsible for product strategy, development and commercialization of payment and collection services. These services are delivered to Financial Institution, Non-Bank Financial Institution, Corporate and Commercial Bank clients globally. The payments marketplace continues to undergo tremendous change bringing opportunity for new products, services, and better client experience. As a Senior Product Solutions Associate, you will have a progression of job functions over a multi-year horizon, with demonstrated understanding of banking, treasury, payments, identity, verification, and/or fraud topics that impact the payments space and as a member of the team, the Associate plays an integral part to help gain, manage, and maintain sales opportunities and drive growth.
Job responsibilities
- Supports the strategic definition and configuration of optimal solutions that address clients’ needs and objectives through collaboration with our clients and other internal teams such as Sales and Product.
- Contributes to the construction of pricing proposals and value analysis reports to demonstrate product benefits to clients
- Delivers compelling oral and written presentations with associated technical skills in building sales decks and training collateral
- Establishes forums to coordinate across the Product Solutions team to enable a successful configuration of solutions
- Identify product sales opportunities, coordinate RFP responses and ensure services issues are addressed and pricing is communicated and set up timely and accurately
- Actively support client calling and marketing efforts, capture and record call notes, track discussion threads with clients, organize and report metrics, and help with achieving related commercialization goals throughout the sales cycle to manage pipeline
- Support the team to define and execute sales strategies which advance Trust & Safety solutions; Develop and understand competitors’ products and positioning within the clients and the market
- Assist with client call preparation by creating materials, pitch books, account plans, and conducting customer research
- Coordinate with across lines of business and functions to support the sales and solutions efforts and design innovative client focused products to enhance adoption
- Leverage data and manage operating metrics to improve sales, products and services
- Learn new services, collaborating to win new business, and developing leadership skills in sales & commercialization disciplines
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
- Experience supporting the sales cycle by producing sales decks, training collateral, pricing proposals, and value analysis reports
- Demonstrated prior experience working in a highly matrixed and complex organization
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Experience in leading initiatives to solve business challenges such as those with a top management consulting firm or in other generalist problem solving environments across financial services sectors
- Excellent track record of success for supporting the design and execution of strategies in large, high performance organizations
- Demonstrated experience engaging with high caliber sales and partnership teams with a bias for action, an ability to achieve challenging goals and a drive to innovate
- An outstanding ability to analyze and solve problems along with the confidence to advance innovative and differentiated solutions
- Exceptional presentation, communication, analytical and quantitative skills; Ability to handle multiple work streams and manage stakeholder expectations
- Bachelor's Degree required
Preferred qualifications, capabilities, and skills
- Strong drive/ambition to develop into an individual contributor product salesperson
- Prior product or sales experience in the banking / payments industry, fraud prevention and/or the ID & V space is helpful; well versed in technology, data, AI & ML subjects.
- Demonstrates the ability to understand JPM Payments and Trust and Safety products, pricing philosophy, and billing process and procedures
- Superior verbal and written communication skills with the ability to mobilize internal networks and resources
- Time management, organizational and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment
- The successful candidate will have a deep understanding of client needs, a passion for solving client pain points and a laser sharp focus on execution; You are a detailed orientated doer with grit, drive and strong work ethic; The ability to listen, learn, communicate, and establish strong relationships is essential for success
- Graduate degree preferred, but not required